Managing Partner at a tech services company with 51-200 employees
Real User
Top 5
Scalable product with a valuable user-interface
Pros and Cons
  • "The product offers an intuitive user interface, detailed screens and widgets, and the absence of data limitations"
  • "Tableau's data modeling, mining, and AI library features need improvement."

What is our primary use case?

Our customer uses Tableau for visual dashboard features.

What is most valuable?

The product offers an intuitive user interface, detailed screens and widgets, and the absence of data limitations. Its primary strength lies in visual analytics, allowing users to analyze data with visual compliance.

What needs improvement?

Tableau's data modeling, mining, and AI library features need improvement.

For how long have I used the solution?

We have been using Tableau for five or six years.
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What do I think about the stability of the solution?

The platform's cloud version is stable and has no CPU or RAM limitations. The dashboards work fast. In the case of an on-premise site, the stability is based on the hardware capacity.

What do I think about the scalability of the solution?

The product is scalable. We have 50 users for it in our environment.

How was the initial setup?

The initial setup is straightforward. It can be deployed in the cloud and on-premises as well. For successful implementation, one must ensure well-designed data regarding KPIs, data strategy, etc., if one has an in-depth understanding of easy deployment. One needs to log in and select the model for cloud implementation. Preparing a Tableau server environment for the project site takes around two days. It is a self-oriented structure and doesn't require any manual adjustment. It is easy to maintain and involves giving a few commands. However, one must update the product to avoid compatibility issues with Windows and Linux.

What was our ROI?

The product generates a value for investment.

What's my experience with pricing, setup cost, and licensing?

Tableau has reasonable pricing similar to Power BI. It doesn't have any hidden costs.

Which other solutions did I evaluate?

Tableau has a good interface, is easy to deploy, and can be integrated with different AI systems. Compared to other vendors like SAP, the product's data layers need enhancement. Additionally, it could directly connect to cloud services similar to Power BI.

What other advice do I have?

I rate Tableau a nine out of ten. I advise others to help from experienced consultant teams and trusted vendors for implementation. Another piece of advice is to begin small by downloading Tableau Desktop, testing it with your data, and familiarizing yourself with its logic. They can increase their knowledge with online training sources published on the product's website. It is free to access.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Software Developer at a tech services company with 201-500 employees
Consultant
Top 10
An easy-to-deploy tool that performs well and enables users to create visualizations easily
Pros and Cons
  • "The product’s performance is better than other tools."
  • "Creating empty extracts is not easy."

What is most valuable?

The product’s performance is better than other tools. The working speed is good. Creating visualization on Tableau is somewhat easier than other tools.

What needs improvement?

The product has some limitations. Creating empty extracts is not easy. We faced some issues in the initial phase. Creating extracts side by side with multiple lines is not possible in Tableau. This feature is available in Power BI.

If we want to make any changes to the server, we must have the Administrator role. The product should also allow users with Explorer roles to make these changes.

For how long have I used the solution?

I have been using the solution for the past three and a half years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. Around 50 people are using the product in our organization. Everyone knows about the product. We have around seven administrators. The number of administrators varies based on the project and tasks.

How are customer service and support?

The technical support is good. I raise a ticket in Tableau Community if I get stuck at any point. I can get the solution easily from the community.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I am also using QuickSight. When we create multiple visualizations and multiple sections using Tableau’s dashboard, the way of executing the visualization is quicker in Tableau compared to other tools. We can pull millions of data and create millions of tables. Apart from the performance issue, compared to other tools, the product provides the best and most advanced features.

How was the initial setup?

The initial setup is easy. The time taken for deployment depends upon the data, the visualization, the types of reports, and the number of cards.

What other advice do I have?

We are also learning to use other tools. It is beneficial to learn Tableau. It will help us in the future. Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Business Intelligence Analyst at a government with 10,001+ employees
Real User
User-friendly, useful report publishing, and trial version available
Pros and Cons
  • "Tableau's most valuable features are user-friendliness and have a connection between multiple source systems. You can publish a report by using Tableau Public and there you can make your data online, not only batches of data, you can use it as an online analytical tool."
  • "There are more than a powerful tool in the market, such as Microsoft BI."

What is our primary use case?

I have used Tableau to generate visualizations to calculate system trend analysis for business. 

How has it helped my organization?

Tableau has been very helpful to give a high level of insight into our business.

What is most valuable?

Tableau's most valuable features are user-friendliness and have a connection between multiple source systems. You can publish a report by using Tableau Public and there you can make your data online, not only batches of data, you can use it as an online analytical tool.

What needs improvement?

There are more than a powerful tool in the market, such as Microsoft BI.

For how long have I used the solution?

I have used Tableau within the last 12 months.

What do I think about the stability of the solution?

Tableau is a stable solution.

What do I think about the scalability of the solution?

I have found Tableau to be scalable.

I would recommend this solution for large enterprises.

How are customer service and support?

I have not contacted technical support. However, after reading many reviews others have found the support to be good.

How was the initial setup?

The setup and deployment of Tableau are very easy. I did not have a problem.

What's my experience with pricing, setup cost, and licensing?

The price of Tableau could improve. The license is too expensive. 

There is a 14-day trial version available to those who want to try it.

What other advice do I have?

I would recommend Tableau, but if any organization wants to use it, they can see if the solution fits their business requirement. There is a very competitors market and with a low price. Those wanting to use this solution need to study the requirements to know which repository to use.

I rate Tableau a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Director at Decision Science
Real User
Top 20
​Data is easily understood at all levels of the company
Pros and Cons
  • "Partner support is very good."
  • "Tableau is a company that does not respect partners."

What is our primary use case?

Creates data visualization for final users, then shares these visualizations throughout the entire company.

We offer Tableau as a product. As a partner, we recommend it to our customers. We use it internally to manage all our KPIs and services, so we also use it as a customer.

How has it helped my organization?

  • Data is easily understood at all levels of the company.
  • Business insights are shared across various departments.
  • They allow you to quickly mount decision scenarios, and point you in the right direction of issues.

What is most valuable?

  • Its ease of use and ability to convert drag and drop gestures into queries.
  • The ability to create complex calculations.
  • The completeness of things you can do.
  • It has a very nice dashboards.
  • You do not need a technical background to fulfill your business needs.

What needs improvement?

  • Conditional formatting could be an interesting feature to provide to final users. It is a long-term request of our users.
  • The data preparation/blending options are very basic. They could be improved.
  • More willing to hear customer/user suggestions.

For how long have I used the solution?

Five to ten years.

What do I think about the stability of the solution?

No stability issues. I never had it crash my computers. The stability is awesome.

What do I think about the scalability of the solution?

It can be achieved, but it is not what most companies focus on. You can have a huge server with core licenses. You can have a lot of users using and consuming information and dashboard use it continuously, but the thing is to still have a PC or text components, which is the weakest link in the chain. 

Scalability may be good. Not awesome, but good.

How are customer service and support?

Tableau's support could improve.

Partner support is very good.

In five years, I have been working with Tableau. I have used technical support only one time. They did not complete what I needed. I figured out the solution myself, but I understand this may be due to my own expertise. However, in general, our customers are very satisfied with the support.

I would rate technical support as an eight out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Cognos, BusinessObjects, and QlikView. I switched because of the paradigm change to self-service capabilities and ease of use.

We also have a lot projects to change previous tools. For example, we replaced six Enterprise QlikViews in six different companies which had been working there for six or seven years.

How was the initial setup?

The initial setup is very simple and the deployment is easy. Both tools (Desktop & Server) have a very simple wizard.

The typical installation from Mexico to Argentina, which is the market that I serve, is very easy to perform.

What about the implementation team?

Both. Expertise on this tool is very high throughout all of the Tableau ecosystem.

What was our ROI?

It is very high, but it requires a data preparation/blending tool.

What's my experience with pricing, setup cost, and licensing?

Tableau's licensing is pretty straightforward and simple. 

However, Tableau is a company that does not respect partners. Tableau is a company that overlaps and steps onto the partners' total deal. We had a very good example in Panama with one of the biggest companies in the country. They stepped in without notice, without having a partner laid out. The company turned down the deal and took it another year and a half to resurface. Finally, when it was close to closing, Tableau stepped in and messed it up. That is a common behavior of the boss company in Latin America.

Which other solutions did I evaluate?

Power BI, which was in its early stages at the time, but now sprawling across Latin America. Yellowfin, who we are a partner with now. We are now looking at Birst.

We chose Tableau because they were the whole package at the time.

What other advice do I have?

Do not hesitate to implement Tableau. You will not regret it if you are looking for a visualization and discovery tool.

Most important criteria when selecting a vendor: 

  • Customers' experiences
  • Transparency
  • The financial stability of the company.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Tableau Partner.
PeerSpot user
Product Manager at Rabita Software
Reseller
Enables us to visualize our raw data
Pros and Cons
  • "It's very user-friendly. It's not like Power BI, Tableau is very user-friendly. Anybody can use Tableau. It's very easy to adopt things. I can visualize the stats."
  • "In the next release, I would like to be able to have the option to see more raw data that I'm converting on the dashboard."

What is our primary use case?

Tableau is an analytics tool so we use it to feed the data. I get the raw data. We use it for business problems. If I want to see what is happening in the market I have Tableau's raw data. I'll make sure that I take all that data and feed it into Tableau.

What is most valuable?

It's very user-friendly. It's not like Power BI, Tableau is very user-friendly. Anybody can use Tableau. It's very easy to adopt things. I can visualize the stats.

It's one of the fastest-growing data visualization and data analytics tools. It aims to help people see the data. You can simplify and convert raw data into a very understandable format. That's the good thing about Tableau. 

For how long have I used the solution?

I've been using Tableau for two years. 

What do I think about the stability of the solution?

The stability is good. It's easy to use. It's user-friendly. 

What do I think about the scalability of the solution?

Scalability is quite flexible. It designed to give a more flexible scaling experience. It's quite easy to add users. The Tableau server can support 200 users.

How are customer service and technical support?

I get good support from the Tableau team. If I have any issues, they're able to solve my issue within 24 to 48 hours. If I create an issue, they resolve it between 24 to 48 hours. If I have an issue, I'll just send in a form in the Tableau portal. 

How was the initial setup?

The initial setup was easy. My IT team took care of setting up the licensing part. 

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive. 

Which other solutions did I evaluate?

We also evaluated Power BI and Qlikview. I'm more comfortable with Tableau, it's user-friendly.

What other advice do I have?

I would rate Tableau a nine out of ten. 

It's a good thing that I'm able to visualize my raw data. In the next release, I would like to be able to have the option to see more raw data that I'm converting on the dashboard.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
PeerSpot user
Principal Consultant at University of Utah Hospital
Real User
Its ease of developing visualizations is a valuable feature, but the tool needs improvements in its security schema
Pros and Cons
  • "It most valuable feature is its ease of developing visualizations, not just charts and graphs."
  • "Improvements in schema security and row/column security need to be made."

What is our primary use case?

I use this solution for healthcare analytics.

How has it helped my organization?

Tableau has provided visibility into patterns which I had not previously observed.

What is most valuable?

The ease of developing visualizations, not just charts and graphs.

What needs improvement?

  • The enterprise features need improvements.
  • Improvements in schema security and row/column security need to be made.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user844137 - PeerSpot reviewer
IT Manager at California Department of Corrections
Real User
Allows insights into business performance issues, but dashboard deployment to viewers can be prohibitively expensive
Pros and Cons
  • "It provides supporting data for critical policy and operational changes"
  • "It is easy to adapt visualizers to have interactive conversations among decision-makers."

    What is our primary use case?

    Business Intelligence for operational and executive dashboards. It is used to create real-time operational insights which start at the line-level staff person who manages their own productivity and performance indicators. This gets rolled up to middle and upper management and provides a full sense of operations and targeted goal achievement.

    How has it helped my organization?

    Excellent product: Great visualizers and it is easy to use. 

    Allows insights into business performance issues, providing supporting data for critical policy and operational changes.

    What is most valuable?

    It is easy to adapt visualizers to have interactive conversations among decision-makers. Powerful aggregating and drill-downs are critical for effective insight discovery.

    What needs improvement?

    Deployment of dashboards to viewers and unit supervisors can be prohibitively expensive.

    For how long have I used the solution?

    One to three years.

    What's my experience with pricing, setup cost, and licensing?

    The cost is high.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user494277 - PeerSpot reviewer
    Director, Strategic Data Analytics at a financial services firm with 501-1,000 employees
    Vendor
    We were able to shorten the delivery of data visualization and analysis projects.

    What is most valuable?

    • Ease of use
    • Efficiency
    • Integration with sources
    • Amazing way to view your data

    How has it helped my organization?

    Data visualization and analysis used to take much longer; we were able to shorten the delivery of the projects by 60%.

    What needs improvement?

    I would like to see improvement in licensing. It is expensive to provide licenses beyond the 10 we already have.

    For how long have I used the solution?

    I have been using it for four years.

    What was my experience with deployment of the solution?

    Our deployment issues are related to cost.

    What do I think about the stability of the solution?

    No, very stable product

    What do I think about the scalability of the solution?

    Yes. licensing costs are an issue

    How are customer service and technical support?

    Technical support is 9/10.

    Which solution did I use previously and why did I switch?

    We didn’t have a data vis solution beyond Excel and MSRS before. I used Spotfire in my business school work.

    How was the initial setup?

    Initial setup was straightforward. I created a data mart, plugged in Tableau and started creating dashboards.

    What about the implementation team?

    A vendor team implemented it. Implementation was pretty straightforward – but our data was cleaned and well thought through. I would say, 80% of time should be spent on designing your data mart (if that’s the route you are taking) with clean data and valid data sources.

    What was our ROI?

    We haven’t calculated ROI, but we know that we shortened the delivery timeline by 60%.

    What's my experience with pricing, setup cost, and licensing?

    Make sure you plan it into the 5 year plan - how many licenses you will need, etc.

    Which other solutions did I evaluate?

    When time came to select a tool for my work, I did thorough research. I downloaded trial versions of both products and selected Tableau based on my user experience and the ratings (Gartner quadrant).

    What other advice do I have?

    Beware of licensing costs, but it shouldn’t deter anyone from using this product. Even if you just use Tableau desktop to provide static data vis’s, it’s worth it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2024
    Buyer's Guide
    Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.