IT Operations Services Manager at a energy/utilities company with 10,001+ employees
Real User
It is a single pane of glass that lets you access your hosts and VMs
Pros and Cons
  • "It is a single pane of glass that lets you access your hosts and VMs."
  • "We scale it both vertically and hortizonally. We have many data centers on it."
  • "I would like to see AI in future releases."

What is our primary use case?

We use vSphere to monitor our ESX hosts and VMs. We use it on day-to-day basis. vCenter one of the first things employees open when they arrive to our offices. It is a good product. It has an array of things that you perform with it, and we use it all the time.

We are planning to use AWS, but we are not using it yet. 

How has it helped my organization?

It's easy to use. For an admin who is just starting to use it, it doesn't matter, since it's generally widely used. This is a big advantage. Anybody can just come in and start using it from day one.

It's simple to use. I don't use it a lot, but I can get in and guide myself through the menus. That is what makes it intuitive and easy to use.

What is most valuable?

It is a single pane of glass that lets you access your hosts and VMs. This makes the solution impactful, as you have one place to go to manage everything from one console.

The encryption security is great. It is a topic we take into consideration daily. It is important that we enable all the features and make sure our data center is secure. Nobody can hack us, get in, steal information, and use it from our systems.

We run an electric grid. Our apps that run on the electric grid are going on VMs, so these are very secure apps.

What needs improvement?

I would like to see AI in future releases.

Buyer's Guide
VMware vSphere
April 2024
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We have had downtime, like everybody in the industry.

What do I think about the scalability of the solution?

We scale it both vertically and hortizonally. We have many data centers on it.

How are customer service and support?

We have a great team behind us technically from VMware.

How was the initial setup?

I did not do the initial setup.

What was our ROI?

It keeps together a lot of different environments, making it easier and faster to work. It definitely has a good turn around.

What's my experience with pricing, setup cost, and licensing?

The pricing could be improved.

What other advice do I have?

I would definitely recommend the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Chief Technology Officer at a tech services company with 51-200 employees
Real User
It is very easy to get things working and it is more difficult to get things working smoothly

What is most valuable?

Stability of the Hypervisor, DRS, and HA are some of the more valuable features.

How has it helped my organization?

VMWare (and any virtualization platform) completely changes the way an organization functions. The way you investment in hardware is done from a completely different perspective, in that an initial capital investment is required, and the resources would then be available for the organizations' use.

This, of course, allowed the organization to have a ton of flexibility in resource availability. We were then able to create and build high availability across deployed hardware that would've otherwise been much more complex to accomplish using more traditional methods.

What needs improvement?

Nothing I can think of. For a while, allowing for HA without shared storage was a missing feature, but as of 5.1, VMware introduced that feature.

For how long have I used the solution?

I have used vSphere v4.0/5.0/5.1 alongside vCenter v5.1, and VMware Vieew v4.0 and v5.2.

What was my experience with deployment of the solution?

There is a lot of know how required to deploy VMWare correctly, especially if it is being architectured to be highly available. A simple deployment is not too hard, but the issues that I had faced initially were mostly related to adequate shared storage connectivity, etc.

What do I think about the stability of the solution?

As mentioned above, the stability issues have been caused mostly by the inadequacy of the storage (90% of problems have been related storage).

What do I think about the scalability of the solution?

Not at all. Scalability is one of VMware strengths. Running out of resources has really never been an issue, as it is easy to add new hardware, and/or storage, and expand existing infrastructure.

How are customer service and technical support?

Customer Service:

Customer service has always been available, in a more or less adequate time. VMware is good at responding at critical issues that have a high business impact, though sometimes I had experience less than stellar experience in slightly less urgent issues. This is mostly referring to the timeliness of service. Getting the help needed after getting in touch with support has never been an issue.

Technical Support:

The support is usually pretty good. VMware support is good at making an effort to resolve the problem on first contact, and escalate as necessary. I have always received a solution to my problem.

Which solution did I use previously and why did I switch?

For an enterprise virtualization platform, I have only used VMware. I have also used Amazon Web Services as an IaaS, but that doesn't exactly sit in the same category as an on premises virtualization platform.

How was the initial setup?

As mentioned above, a simple setup is not hard. However, there are lot of intricacies to the product to set it up correctly with shared storage, so that fail over can function correctly, and DRS, HA, and vMotion to function efficiently.

What about the implementation team?

I initially did the implementation on my own, with some help from VMware on best practices. I did get some help in getting my enterprise storage installed, and got some guidance from them to fine tune configuration of VMware vSwitches, to achieve optimal performance.

What was our ROI?

The ROI on virtualization platform isn't always necessarily completely obvious at first glance, as the initial cost to implement it is typically fairly high. However, keeping in mind the soft costs, it would easily prove to be more economical than traditional solutions. Not only that, but it also will require less engineers to manage the system, as all the management tools are built-in within vCenter, to create a unified solution that would ultimately reduce management cost.

What's my experience with pricing, setup cost, and licensing?

The original cost of the first set of servers to migrate a whole school district to, was close to $100,000. More recently, an upgrade to an SSD SAN cost an additional $120,000. Keeping in mind software costs of maintaining the product, and all virtualized servers, the day to day cost of the product is essentially the cost of running the hosts, (power, cooling, etc).

Which other solutions did I evaluate?

No. I had started with VMware very early on, and adopted it when it became a viable enterprise product.

What other advice do I have?

For anyone looking to implement VMware, don't take the initial implementation lightly, and don't cheapen up on the hardware, especially the storage. You will save a ton of headaches by investing in good storage that would be adequate for at least three years.

Also, do your homework on best practices, and how to implement things. It is very easy to get things working and it is more difficult to get things working smoothly. Never had I thought that I had to get familiar with the deep workings of disks, and IOPs, read and write/s ... but these are really necessary if a good implementation is the goal.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

No comment.

See all 5 comments
Buyer's Guide
VMware vSphere
April 2024
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.
Zahid Eshaque - PeerSpot reviewer
Managing Director at CompTech Network System Ltd
Real User
Top 5Leaderboard
Saves cost and provides high availability, but it is inefficient and expensive
Pros and Cons
  • "The solution saves cost."
  • "The solution is slower than other tools."

What is our primary use case?

Our clients use the product for virtualization. Some of our internal divisions also use the product for virtualization.

What is most valuable?

The solution saves cost. We can run seven to eight different applications on it. SDDC is the best feature. The data center replication features and high availability are valuable to us. We use the product because of its HA. The HA solution is more comprehensive.

What needs improvement?

VMware is not efficient. The solution is slower than other tools. We can run applications on other platforms whose VMs are faster than VMware’s. We can also run bare metal on physical servers, but it will be very expensive compared to VMware.

For how long have I used the solution?

I have been using the solution for seven to eight years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is very scalable.

How are customer service and support?

The support could be better. The team is not very responsive. It keeps sending us to the resellers and distributors. Support is not that good compared to Microsoft’s.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment is very complex. We cannot design the tool without VMware-certified architects or professionals. We need at least five people for designing, planning, deployment, and maintenance. Maintenance does not require many people. Our operations personnel can maintain it. The deployment takes at least two weeks. The learning curve for operations is not that steep, but the learning curve for deployment is very steep.

What's my experience with pricing, setup cost, and licensing?

The product is very expensive.

What other advice do I have?

We use the solution internally and externally. We have different virtualization platforms. VMware is a mature solution. It's stable but a bit pricey. It doesn't have any competition. If we compare it to the full solution stack, it's a very mature solution. Overall, I rate the product a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Flag as inappropriate
PeerSpot user
Pavol Schreiber - PeerSpot reviewer
Manager at TCX
Real User
It's more mature and reliable than competing solutions
Pros and Cons
  • "Our customers opt for virtualization because it's cheaper and better than non-virtualized solutions. VMware is probably the best on the market now."

    What is our primary use case?

    We implement all the standard VMware data solutions. Typically, that's vSphere and sometimes DataCore, the other product we like. We use vSphere for the virtualization of data servers, and other common uses.

    How has it helped my organization?

    Our customers opt for virtualization because it's cheaper and better than non-virtualized solutions. VMware is probably the best on the market now. 

    For how long have I used the solution?

    We're implementers and we started using vSphere when it was first released. We've been with VMware since the beginning. There was no ES6 at that time, only GS6 on Microsoft, so we started with Windows-based VMware. It's an old solution. We've been using it for a long time. 

    What do I think about the scalability of the solution?

    We haven't encountered any limitations with vSphere's scalability. At the same time, we usually do not install huge server farms here in the Slovak Republic, so we only use VMware for small installations with a few host servers. I don't think we'll reach the limits of VMware's scalability since we only work with small organizations. 

    Which solution did I use previously and why did I switch?

    We tried Hyper-V a few years back, but there was a problem with the 2012 version of Hyper-V, so we prefer VMware because we know it works. However, I'm not sure about the newer versions of Hyper-V. I can only speak to our experiences with the older one. We weren't satisfied with the features, and the Microsoft code had bugs that they didn't repair those errors. 

    Overall, Hyper-V was a highly unstable solution at the time, so we decided to stick with VMware because it was much more reliable. Maybe Microsoft has improved Hyper-V since then. I can't say.

    What other advice do I have?

    I rate VMware vSphere nine out of 10. It does what we need it to do, and works fine. There aren't any additional features that we need at this time.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
    PeerSpot user
    Principal Consultant at Absolute Precision
    Consultant
    Great ability to redistribute loads, re-spin failed processes and monitor resource utilization
    Pros and Cons
    • "The ability to monitor resource utilization."
    • "Inability to get to a single hypervisor environment to support a container environment."

    What is our primary use case?

    Our primary use case is for integrating data feeds from multiple applications. 

    What is most valuable?

    The ability to redistribute loads, to re-spin failed processes, monitor resource utilization, and such are all valuable features in VMware. In industrial IoT, most elements end up being terrestrial. With VMware, especially when you're working with niche products, you can manage the integrated solution and multiple systems from a single pane of glass.

    What needs improvement?

    We're moving towards containerization and it was unclear what I'd have to do to support containerized environments alongside multiple systems of Linux and Windows. My aim was to get to a single hypervisor environment in which I could support a container environment as one of the array of other applications. Whether due to a lack of training or information, I was unable to get to that. Some people look at VMware as being an alternative to containerization, enabling them to dispense with solutions like Kubernetes and Docker in order to do away with VMware. That's not the reality and I'd like to have a transparent platform that can support all of them.

    Aside from cost, I'd like to see some simplification in the solution. The main issue is manageability or scalability of skilled resources, the degree to which the product delivers a stable environment that can be managed by a less technical person. 

    For how long have I used the solution?

    I've been using this solution for two and a half years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The solution is very easy to scale, especially when you are trying to scale resource availability and the management of the solution. You need to have a degree of transparency across all those environments.

    How are customer service and technical support?

    I haven't personally had any contact with technical support. 

    Which solution did I use previously and why did I switch?

    I've deployed Docker as a standalone using Linux, multiple servers, etc. I'm currently learning Kubernetes so that I can create a new island in the chain and do a container, but I still have the other systems that continue to run in environments best suited to VMware.

    How was the initial setup?

    The initial setup is straightforward for a computer savvy guy. I haven't experienced any bugs or glitches. Our customers are generally small to medium size organizations. 

    What other advice do I have?

    For now, I would go with VMware for the Windows and Linux environment and do Kubernetes as a new island in the chain for containers. For most organizations, the ideal is the number of other users of a solution, because they're the ones that find the problems before you. Going off into some experimental environment may sound great and you might have a good initial experience, but if you're going to be the only person walking the minefield, it may not be a good ending.

    I rate VMware nine out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Oracle Database Administrator at a financial services firm with 51-200 employees
    Real User
    Is user-friendly, easy to install, stable, and scalable
    Pros and Cons
    • "It's much more stable than other products. It is scalable and easy to implement as well."
    • "VMware vSphere does not permit hard partitioning."

    What is our primary use case?

    The primary use case for vSphere is that it can be used to deploy space applications to consolidate environments. You can be in production or in a data center, and you want each application to perform or to run only on a particular server. To create that consolidation and that separation of services, you could deploy vSphere.

    Nowadays, servers are very robust. You can have a server of 18 cores and a server of 75 terabytes or 100 terabytes. That's a huge investment for a company, and you cannot just deploy a single application. So, with vSphere it will permit you to deploy the hypervessel on that server and later on add servers little by little that can meet your needs.

    What is most valuable?

    In terms of the usability, it's user-friendly; VMware vSphere is much simpler as compared to Oracle. Even a French-speaking citizen or foreigner can easily implement it.

    It's much more stable than other products. It is scalable and easy to implement as well.

    What needs improvement?

    It would be good if VMware vSphere could permit hard partitioning. If a company wants to purchase very expensive applications such as Oracle E-Business Suite or Oracle Fusion and they have vSphere technology implemented in their data center, it will cost them a lot because it has a very heavy, strong, or robust server that has strong processing capacity. The license will not cost the license of vSphere, the virtual server created by vSphere. The license will be the license for the whole server, so it creates a lot of challenges.

    If it's possible for virtual hard partitioning to be implemented so that those who are using very sophisticated applications like E-Business Suite and other applications that require licensing on a processor, a virtual processor, could benefit from it, then it would be great. That is, integration with more expensive platforms is needed.

    It would be nice to pay once for an unlimited license. If you decide to quit later on, you could pay the support charges.

    For how long have I used the solution?

    I've been using VMware vSphere for about two years.

    What do I think about the stability of the solution?

    It's much more stable than other products.

    What do I think about the scalability of the solution?

    It's very scalable because you can create a cluster. You can add a cluster and add another server in the nodes or in the cluster which you have created.

    How was the initial setup?

    It's user-friendly, and it's really easy for a beginner to install. Now, there are appliances that you can deploy directly. So, I think it's very easy compared to that of others in the market. I have deployed it in large environments and even a test environment.

    What about the implementation team?

    We implemented it ourselves.

    What's my experience with pricing, setup cost, and licensing?

    I think the licensing cost depends on the number of users.

    What other advice do I have?

    VMware vSphere is user-friendly and easy to implement, so I will recommend it. I would rate it at eight on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Systems Engineer at a educational organization with 11-50 employees
    Real User
    Easy to navigate, simple to scale, and works well right out of the box
    Pros and Cons
    • "The stability of the solution is excellent."
    • "The licensing costs for the solution are quite high."

    What is our primary use case?

    The solution is a hypervisor. 

    What is most valuable?

    If you're looking at virtualization, it's probably the most stable virtualization platform that I have worked on. 

    VMware offers one of the most stable if not the most stable virtualization hypervisor.

    The solution makes navigation very easy. 

    It makes migration very simple. 

    There is a lot of very impressive innovation happening within the product right now.

    The integration capabilities are excellent. 

    We've found the product to be quite scalable.

    The installation is quite straightforward.

    You can do so much out of the box with their product, with their built-in technology. In vSphere, you can manage the hardware itself using the same platform.

    What needs improvement?

    The licensing costs for the solution are quite high.

    For how long have I used the solution?

    I've been using the solution for about seven years now. It's been a good amount of time.

    What do I think about the stability of the solution?

    The stability of the solution is excellent. There aren't any bugs or glitches. It doesn't crash or freeze. It's reliable. 

    What do I think about the scalability of the solution?

    The scalability is very good. You can scale down or scale up provided you have the right licensing. 

    There aren't users on the solution per se. Our IT team is mainly involved with it. That's it. We have three engineers that manage it.

    I'm not sure if we will expand this product. It depends on what might happen next as one of the things that we will be embarking on is HCI technology. VMware came into HCI, however, there are multiple vendors such as Dell or HPE. It depends on how everything turns out in terms of the IT strategy. They're not that cheap.

    How are customer service and technical support?

    I personally have never had to ask for support from VMware's technical team. In the last six to seven years, I have never had to directly ask VMware for anything. Therefore, I can't speak to how knowledgeable or responsive they are.

    Which solution did I use previously and why did I switch?

    Previously, we were using mainly the normal Windows hypervisor, Hyper-V. At my previous employer, we used to also have Xen hypervisor.

    How was the initial setup?

    The installation of the product is straightforward. It's really not too complex. All you do is install and click through. You put in your networking and you're done. Out of the box, it's great. However, if you do need to do some configurations, it can get a bit complex. 

    I did not handle the installation process myself, and therefore can't speak to the actual amount of time it took to deploy.

    What's my experience with pricing, setup cost, and licensing?

    One of the problems with the solution is the pricing. The licenses are not cheap.

    We do pay a yearly licensing fee. Originally, it was a five-year package. Now we pay either every 12 or every 24 months.

    If I have three hosts, just three hosts, a minimum of three hosts plus the vSphere and Center, I'm almost spending close to $250,000 a year. That's half a million in every two years inside just three hosts. In a serious medium enterprise where we would need at least 20 hosts, it means our annual fee or annual license cost could jump into the million-dollar range which means in three years you're spending three million alone on software.

    What other advice do I have?

    We're just customers and end-users. 

    I would recommend the solution to other organizations, so long as they've got the money. If you don't have the money you probably want to look at things that are open source. It's not a one size fits all kind of product. I say this because of the licenses. The amount of money you spend on licenses annually might be less somewhere else. For a medium enterprise, if you want a cross-platform sort of initial hypervisor I would say yes, VMware is a good option. Of course, there's always something better than VMware as well. For example, Nutanix is way ahead if you are a big enterprise.

    Overall, I would rate the solution at a nine out of ten. If it was less expensive, it would basically be perfect.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Manager at ducart
    Real User
    Easy to navigate, with good technical support and satisfactory stability
    Pros and Cons
    • "Technical support was helpful and knowledgeable."
    • "The initial setup is a bit complex."

    What is our primary use case?

    The product is primarily used for my main server for the main business. All the servers are on it.

    What is most valuable?

    The interface that the product offers is very easy to navigate. I learned it quite easily. I check the hypervisor interface on it. It's much easier for one who is familiar with the technology. 

    The details that I get from the solution are great. It gives a lot of detail.

    The product has been pretty easy to use overall.

    The stability is okay.

    Technical support was helpful and knowledgeable. 

    What needs improvement?

    I would prefer it if there was a better connection between the storage and the server. For that reason, I'm going to HCI or dHCI. I want to integrate it all into one interface and I can't do that here. That's why I'm going to HCI or dHCI.

    The initial setup is a bit complex. You likely will need some help with the implementation. It's not something just anyone can do.

    For how long have I used the solution?

    I've been using the solution for 15 years at this point. it's been a long time. I have a lot of experience with the product as I've worked with it for over a decade now. 

    What do I think about the stability of the solution?

    The solution's stability is okay. For us, it's enough. There aren't issues with bugs or glitches and it doesn't seem to crash or freeze. It's reliable.

    What do I think about the scalability of the solution?

    The scalability depends on the hardware. If your hardware allows you to expand, it shouldn't be an issue.

    Every year we increase storage, and therefore we regularly increase usage. However, I am planning to replace our current storage.

    How are customer service and technical support?

    I have dealt with technical support in the past. It was less with VMware, and more with the vSphere storage. Once or twice I needed help. It was pretty good. I found them to be knowledgeable and responsive. I would say we are satisfied with the level of support on offer.

    How was the initial setup?

    The initial setup is not really straightforward or simple to execute. 

    I didn't do it myself. That would have been a bit much for me. I needed an integrator to do it. It's a bit complex to do.

    In terms of the deployment time, when we last did it four years ago, it took about one week to get everything up and running.

    We have one technical person on our team that assists with deployment and maintenance. They are an admin.

    What about the implementation team?

    I enlisted the help of an integrator that mostly did the installation for us.

    What's my experience with pricing, setup cost, and licensing?

    We do pay for the solution. It's on a yearly basis.

    Which other solutions did I evaluate?

    We did not evaluate other options before choosing this product. When I started to use it about 15 years ago, it was the only tool option to work with.

    What other advice do I have?

    I'd recommend the solution to other users and companies. 

    Overall, I would rate the solution at an eight out of ten. I would say that we are quite happy with its capabilities overall. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.