VMware & Cloud Solutions Architect at Géant
Real User
Effectively helps manage application performance and has a good alerting and notification system
Pros and Cons
  • "The template system in Zabbix is very beneficial as it saves time in configuration."
  • "To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."

What is our primary use case?

I use Zabbix to monitor my server and network infrastructure. It was set up to monitor cloud interfaces and ensure high-speed performance. The dashboards allow the support team to see interface status and are configured with porting.

What is most valuable?

The template system in Zabbix is very beneficial as it saves time in configuration. Initially, setting it up might seem challenging, but using pre-made templates makes integration with switches easier. By leveraging templates, configuration becomes more straightforward and efficient.

What needs improvement?

To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial. Many environments are shifting away from traditional setups to remote and customized infrastructures. Enhancing Zabbix to accommodate these changes would make it more appealing and user-friendly. This would help organizations like mine in selecting the most suitable monitoring solution.

For how long have I used the solution?

I have been using Zabbix for about four years.

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What do I think about the stability of the solution?

Zabbix is a highly stable solution. Despite occasional minor issues, it consistently delivers on its core features.

What do I think about the scalability of the solution?

Zabbix offers good scalability and flexibility, although there have been some issues with database scalability over time. Configurability is straightforward but sometimes requires separating the database from the Zabbix virtual machine for easier management. Improvements in database scalability would enhance the overall scalability of Zabbix.

How are customer service and support?

I would rate the technical support as an eight out of ten. It is quite good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Zabbix is good for monitoring networks, while Prometheus is better for modern workloads like containers. Choosing depends on what you need to monitor. For diverse infrastructures, it is tough to pick one. Cost and engineer feedback help decide.

How was the initial setup?

The initial setup of Zabbix was complex because of the need to customize it for our environment. It was challenging to integrate with our devices until we found templates to help with configuration. It took around two to three months to deploy the solution completely due to configuring many dashboards and integrating switches. Initially, it required two engineers to deploy and maintain, alongside support staff for ongoing operations.

What's my experience with pricing, setup cost, and licensing?

Zabbix's licensing and pricing are good for our needs.

Which other solutions did I evaluate?


What other advice do I have?

Zabbix helps manage application performance by providing easy-to-manage job reports and configuring alerts for network issues. It reduces turnaround time for issue resolution by 70%-80%. Managers and support teams receive updates on interface status, leading to quicker escalation and resolution. Zabbix also generates reports and dashboards showing link availability and downtime records, facilitating customer reporting and making processes more efficient.

The alerting and notification system in Zabbix is highly effective. It ensures that we are notified only when necessary, reducing unnecessary monitoring. Email alerts enable us to quickly respond to issues, even when away from the dashboard. This subscription system has significantly improved our response time to link failures.

Before using Zabbix, ensure that your database setup is appropriate for your environment, especially for larger setups. Consider hosting your database separately for security and performance reasons. Utilize templates provided by Zabbix to simplify the setup process, as they can streamline infrastructure configuration.

Overall, I would rate Zabbix as a nine out of ten. It is a great tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CTO at Conscia
Real User
Ready to go out of the box, easy to integrate with Microsoft Office, and very robust
Pros and Cons
  • "They've already added extra features, such as noise-canceling and facial recognition, which is great."
  • "One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."

What is our primary use case?

We use it to collaborate with each other internally as a company for video conferencing, meetings, teams, and those kinds of things. We implement it in customer environments as well for the same reasons, and also for eHealth solutions, for instance, in hospitals.

How has it helped my organization?

It improves the way we work, the way our customers work. With eHealth, for instance, surgeons can make appointments with patients at a distance and they can still see each other. That's very, very good.

What is most valuable?

The most valuable aspect is it's very robust. It has a lot of features and it also integrates with a lot of the Cisco hardware around it, such as Smartboards, video conferencing units, et cetera, et cetera, et cetera. It's a really robust and complete solution.

The initial setup is easy.

It's a stable solution.

We find the product scalable. 

The use is very straightforward. It's actually pretty much ready to go out of the box. It's very easy to start using it, to be honest.

You can also integrate it without Microsoft Office 365 and put it in the agenda of Outlook for instance, for meetings.

They've already added extra features, such as noise-canceling and facial recognition, which is great.

What needs improvement?

One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams.

For how long have I used the solution?

We have used the product since Cisco acquired it. It's been maybe ten years or so at this point.

What do I think about the stability of the solution?

The stability is great. There aren't bugs. It's not glitchy and it doesn't freeze. it's reliable.

What do I think about the scalability of the solution?

The scalability on offer is good. If a company needs to expand it, it can do so. 

All of our people in the company in Europe use Zabbix for sure. That's at least 1,000. We also use it for events to stream video content, to customers, for instance, on a fairly large scale.

How are customer service and support?

Technical support is very good. We have straight contact with the Cisco technical assistance center. If there is anything that has to be changed or improved, then we can directly call them.

Which solution did I use previously and why did I switch?

We previously used Microsoft Teams. The number of possibilities in Zabbix was better than in Teams, and it also integrates very well with the hardware solutions from Cisco which was why we switched.

How was the initial setup?

In general, the initial setup is very straightforward. It's not a difficult implementation process.

There isn't much staff needed for deployment or maintenance tasks. 

If more functionality is added to it, that might be a reason to use it more and more. However, as it is, at this point, we are already intensive users.

What's my experience with pricing, setup cost, and licensing?

We buy the solution yearly. I'm not very aware of what the actual pricing and the licensing are, however, I know that for extra features, there is a possibility to buy a little bit more.

Which other solutions did I evaluate?

We looked at Zoom, however, we never ended up using it. 

What other advice do I have?

Currently, we use it and we implement it as a partner.

We're always on the latest version. It's automatically updated via the cloud.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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CEO/Founder at Zen Networks
Real User
Top 10
Flexible, lightweight, and enables us to do capacity planning and be proactive in avoiding downtime
Pros and Cons
  • "Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."
  • "Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."

What is our primary use case?

Generally, it is used for infrastructure and network monitoring. We've been using it for monitoring systems and application infrastructure. It goes through the whole stack, and that's what we like about it. It can also be extended, but I wouldn't consider that as the primary use case. 

It can be deployed on-premise as well as on the cloud. It is meant to be on-premise, but some providers like us can use Zabbix on the cloud and provide it as a SaaS model. It is predominantly deployed on-premise. We mainly use versions 4.x and 5.x.

How has it helped my organization?

Just like any monitoring tool, the major benefits would be being proactive about and avoiding downtime and being able to do capacity planning of the infrastructure. It is about having more knowledge about what you own in terms of infrastructure. Once you do that, you're able to make educated decisions. They are not guesswork.

What is most valuable?

Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring.

Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources. 

What needs improvement?

Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. 

Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. 

As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this.

For how long have I used the solution?

We have been using this solution for around five years.

What do I think about the stability of the solution?

It is very stable. We've had it in our customer environments for four years, and the only thing we had to do was to tune the database because we have more metrics. It never went down. 

What do I think about the scalability of the solution?

One of our customers is monitoring a few hundred devices. It can be used for a few thousand devices without much complexity, but beyond that, it is difficult to scale. We don't use Zabbix beyond that, and we try to avoid it for larger deployments. You can create a distributed setup that helps with scalability. They have a distributed collector and a proxy that can be used for that.

It doesn't consume a lot of resources and is efficient in terms of performance. You can put it on a Raspberry Pi and monitor a few devices. If you push performance to the limit and have too many devices, I'm not sure how good it is then.

How are customer service and technical support?

Our customers have subscribed to technical support, but they never really used their technical support. Zabbix has never failed. Our guarantee had expired, and we started our own maintenance on top of Zabbix with some government clients, but we never had to use Zabbix support.

How was the initial setup?

Its initial setup is very straightforward. You need prior knowledge of Linux, but you don't need specific knowledge of Zabbix to deploy it. It is really straightforward and lightweight. Its deployment could take as little as one hour per person.

You simply download the packages. For a small deployment, you install them in the same box. There are three main components that you have to put in the same place, and that's it. It is not really complex to set up. Zabbix isn't really geared like some of the other solutions where there are different modules for each part. Zabbix is monolithic. You have a core system that can do everything, and it is extended with the plugins that provide additional integration and monitoring, but the framework and the UI are in one package or software.

You definitely need someone to administer the platform after it is deployed. Otherwise, it is a bad deal. The number of people required for maintenance depends on the site. It can start with someone part-time, and it can end with two full-time persons developing scripts and plugins. Post-deployment maintenance also depends on the monitoring requirements. You can't have a monitoring solution that is central to your network and sees everything but doesn't change as your network changes. If your network changes, your solution has to adapt to it, which is normal for all monitoring solutions. Similarly, if you have too many metrics, you would require some database tuning as the solution gets bigger. 

What's my experience with pricing, setup cost, and licensing?

It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option.

Which other solutions did I evaluate?

We evaluated different solutions in 2012 and  2017. We favor open-source solutions or open-core solutions that support open-source models. These open-core solutions are not open source, but they have an open model. They come with plugins. Such solutions are the best because they offer flexibility, and you can add your own monitoring on top of them. You can add your own plugins and extend a solution beyond its original capabilities. A proprietary solution such as SolarWinds is not that flexible because it is closed. You have to find a suitable plugin or module, but you can't really develop something on top of it. There is an SDK, but it is really hard to use. I've never rarely seen it used.

Zabbix is a solution we offer to answer some of the main customer monitoring requirements . The solution that we go for depends on the environment in which it will be used. We select one of these depending on a customer's environment and prerequisites. We see whether a customer's environment is really rich, and how many customized and standard applications a customer has. Zabbix also has more integrations with on-prem infrastructure and cloud solutions.

In comparison with Nagios and alike solutions, Zabbix is less fragmented providing better integrated components. They also invested in the last years quite a lot of development efforts to build new custom integrations.

What other advice do I have?

I would advise others to know scripting and Linux administration. These are the prerequisites. If you don't know these, you either have to get better at them or get an expert to help you. After this solution is deployed, you should have someone to administer the platform. Do not leave the platform as it is. It should evolve with the network. Otherwise, it becomes irrelevant.

I would rate Zabbix a nine out of ten. It is a very good product, and it is for a good reason that we have chosen Zabbix as part of our monitoring portfolio.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: We are official partners of Zabbix which is used in our monitoring services portfolio.
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Infrastructure Automation Lead at SoftServe Ltd.
Real User
Has good stability and scalability
Pros and Cons
  • "Zabbix is both stable and scalable."
  • "For us, the initial setup was complex"

What is our primary use case?

I implement Zabbix for large companies with over 5,000 employees.

What needs improvement?

In the near future, we are going to see integration with its cloud platform.

We would like to use it for RBI, for service and credibility reports for our manager and management staff, and we also hope to use it to deliver customer scripts, etc. Currently, because we monitor over 5,000 hosts and servers, we need to use open source. 

For how long have I used the solution?

I have used Zabbix for the last five years.

What do I think about the scalability of the solution?

Zabbix is both stable and scalable. As I mentioned earlier, we scale more than 5,000 hosts.

How are customer service and technical support?

Currently, our own team provides support, but in the future, we may use Zabbix support.

Which solution did I use previously and why did I switch?

We also use Nagios, but we are going to stop using this solution as it has specific limitations that we require. 

How was the initial setup?

For us, the initial setup was complex. We plan on integrating Zabbix with Prometheus and Grafana for a smooth relationship between dashboards. 

What's my experience with pricing, setup cost, and licensing?

We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.

What other advice do I have?

On a scale from one to ten, I would give Zabbix a rating of nine, strictly because we would like to see better integration with mobile TeleCloud.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Faustine Chisasa - PeerSpot reviewer
System Administrator at TZ Telecom Ltd.
Real User
Top 5Leaderboard
Helps to save time but needs to add remote features
Pros and Cons
  • "Zabbix helps to save time."
  • "The solution needs to add remote features."

What is our primary use case?

I use Zabbix to monitor the threats in the IT infrastructure. 

What is most valuable?

Zabbix helps to save time. 

What needs improvement?

The solution needs to add remote features. 

For how long have I used the solution?

I have been using the solution since 2017. 

What do I think about the stability of the solution?

I rate Zabbix's stability an eight out of ten. 

What do I think about the scalability of the solution?

My company has 20 users for the product, but around 60 people enjoy the benefits of it. I rate the tool's scalability a nine out of ten. 

How are customer service and support?

I have yet to reach out to the support. 

How was the initial setup?

Zabbix's installation is easy. It is also easy for customization. 

What's my experience with pricing, setup cost, and licensing?

The tool's licensing costs are yearly. 

What other advice do I have?

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Contractor at a tech services company with 10,001+ employees
Real User
Good documentation, easy to set up, and the trigger dependency feature is helpful
Pros and Cons
  • "Zabbix has a roadmap and they are continuously and frequently adding new features."
  • "The reports are not great and should be improved."

What is our primary use case?

We are a solution provider and Zabbix is one of the products that we implement for our clients. I am the senior consultant for Zabbix in my organization.

The use cases are pretty basic. They include memory and disk monitoring, database monitoring, log file monitoring, and application monitoring.

What is most valuable?

The most valuable feature is the trigger dependencies.

The documentation is good.

Zabbix has a roadmap and they are continuously and frequently adding new features. Most of the features are good.

What needs improvement?

The reports are not great and should be improved. In other tools, we can schedule reports and fetch them. However, with Zabbix, we cannot export reports. It is possible to export some of the data but our monthly reports, including those for performance and availability, cannot be exported.

This product is not highly available by default. I have read that in the next major version, 6.0, they are planning to do that for the proxies.

For how long have I used the solution?

I have been working with Zabbix for between three and four years.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

This solution is scalable and I have no issues with it in that regard. We have five to six people that use it. They primarily do admin work.

There are two or three who architect and design solutions. We add and manage servers, as well as perform maintenance.

How are customer service and support?

We do not have a Zabbix technical support subscription. We manage it ourselves.

The blogs that are available online are okay.

Which solution did I use previously and why did I switch?

There are a few problems but if they fix them, then Zabbix is a very good tool compared to others. This includes tools that you have to pay for.

How was the initial setup?

The initial setup for the Zabbix server is pretty straightforward. 

Initially, it was just a single node, so the deployment didn't take long.

What's my experience with pricing, setup cost, and licensing?

This is an open-source solution that can be used free of charge. Support is something that you have to pay extra for.

What other advice do I have?

My advice for anybody who is implementing Zabbix is to read the documentation and go through the use cases before beginning the implementation. Many use cases are available online.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure Manager and Security at ITG
Real User
Lets us be proactive in eliminating problems with resource consumption
Pros and Cons
  • "The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
  • "I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."

What is our primary use case?

We use Zabbix on-premises for monitoring our servers and calculating consumption of CPU, memory, and storage space. It's an important part of monitoring our environments and it shows us a lot of information about the health of our systems. And, in terms of performance, we also use it for actively getting rid of bottlenecks.

There are four IT staff members who use Zabbix regularly, including system administrators and the director of IT.

How has it helped my organization?

With Zabbix, we can be proactive in eliminating problems with over-consumption of resources, such as with memory, for example.

What is most valuable?

The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet.

What needs improvement?

I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company.

For how long have I used the solution?

I've been using Zabbix for three years.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

We don't have much need to scale Zabbix, virtually or otherwise, or increase its usage beyond current levels, but I think it is simple to do.

Which solution did I use previously and why did I switch?

We were previously using Nagios, but with Nagios the reporting features are very poor. If you want to improve on the reporting with Nagios, you have to construct other features and software on top of it, whereas Zabbix is more to the point and straightforward.

Zabbix's reporting isn't very good, either, in my opinion, but it's better compared to Nagios.

How was the initial setup?

The setup was easy.

What about the implementation team?

Regarding the installation of Zabbix, we did it by ourselves and it was easy enough. Our branch's environment is pretty simple and we don't have many complex requirements.

What's my experience with pricing, setup cost, and licensing?

We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license. 

What other advice do I have?

My advice is that the person who is responsible for implementing Zabbix in their environment should be familiar with Linux because then the process is more simple, efficient, and takes less time.

I would rate Zabbix an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Responsible Infrastructure and Production at Oasis SmartSim
Real User
Open-source, easy to implement, and the dashboard is customizable
Pros and Cons
  • "Zabbix is very easy to implement."
  • "If you want to use all of the features then you have to pay a licensing fee."

What is our primary use case?

We have two Zabbix servers, deployed locally and in our New York datacenter, and we use them for monitoring traffic. It is an order processing system and we need to schedule and monitor our infrastructure.

What is most valuable?

Zabbix is very easy to implement.

The interface is customizable, so we can create the dashboard that we need.

What needs improvement?

We need to set it up step by step in order to ensure that it is stable and works properly.

If you want to use all of the features then you have to pay a licensing fee.

For how long have I used the solution?

I have been using Zabbix for approximately one year.

What do I think about the stability of the solution?

We use Zabbix on a daily basis and we haven't had any issues with stability.

What do I think about the scalability of the solution?

We have not needed to expand it because our infrastructure is very small. It includes a server and some VMs.

How are customer service and technical support?

When we have a problem, we search the web site for how to resolve it. We have never had an issue that necessitated contacting technical support.

Which solution did I use previously and why did I switch?

In my last job, I worked with Nagios. I found that Zabbix is a good system for monitoring and it is easier to implement, and it is also less expensive.

How was the initial setup?

The initial setup is easy to do. It involves implementing agents in the server, but it is not difficult.

What about the implementation team?

We implemented it with our in-house team that is also responsible for maintenance. This includes updates to the product. There is a team of three administrators who manage it.

What's my experience with pricing, setup cost, and licensing?

Zabbix is free but if you use it in production then you have to pay for it. It is not expensive if you compare it to something like the Amazon monitoring system.

Also, it is an open-source product, although some features are available at an extra cost.

What other advice do I have?

Overall, this is a great tool and I recommend it.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
David Collier - PeerSpot reviewer
David CollierCo-Founder at Nobius IT
Top 5Reseller

Hi,


Can you clarify what you mean with  "Zabbix is free but if you use it in production then you have to pay
for it. It is not expensive if you compare it to something like the
Amazon monitoring system. Also, it is an open-source product, although some features are available at an extra cost."


Apologies for being so blunt, but Zabbix is TOTALLY open-source. There are no additional fees for licensing or additional features.




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Updated: April 2024
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.