Senior Manager, Data Operations at a consumer goods company with 201-500 employees
Real User
2018-10-02T19:05:00Z
Oct 2, 2018
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.
According to the PeerSpot community, the key factors that make up a good Database Development and Management solution include speed and performance, ease of development, availability, and reliability, but security is the most influential decision-maker of all. More complex features that are also highly rated include query optimization and data handling, while monitoring and cost for value weighed in as well.
The pricing seems fair to me.
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.
The pricing is reasonable, it's comparable with the competitors.