Business Process Architect at a tech services company with 501-1,000 employees
Real User
Top 20
2023-11-22T13:55:19Z
Nov 22, 2023
We use ServiceNow Customer Service Management as an ITSM application to manage incidents and change requests. An organization can use it to manage external customers.
When it comes to ServiceNow Customer Service Management, my company deals with a lot of vendors. My company manages infrastructures, deployments, and different products from different vendors with the help of ServiceNow Customer Service Management. My company helps with the creation of use cases for our clients since ServiceNow does not provide help for the maintenance of the infrastructure. The maintenance of the solution is taken care of by a third party.
Chief Manager E&I at a wholesaler/distributor with 51-200 employees
Real User
Top 10
2022-08-16T11:08:45Z
Aug 16, 2022
I mainly use ServiceNow Customer Service Management as an IT CRM, for example, if I'm facing an issue in IT, I create an incident on the tool, then it will go to the concerned team that will deploy and resolve my issue.
Head of ITSM and Service Availability at Aon Corporation
Real User
Top 20
2022-05-19T10:54:59Z
May 19, 2022
We use ServiceNow Customer Service Management for our commercial risk business. We use it to support middle office, back office, and front office colleagues.
We asked PeerSpot users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and...
We use ServiceNow Customer Service Management as an ITSM application to manage incidents and change requests. An organization can use it to manage external customers.
We use the product for incident, problem, release, and supplier management.
When it comes to ServiceNow Customer Service Management, my company deals with a lot of vendors. My company manages infrastructures, deployments, and different products from different vendors with the help of ServiceNow Customer Service Management. My company helps with the creation of use cases for our clients since ServiceNow does not provide help for the maintenance of the infrastructure. The maintenance of the solution is taken care of by a third party.
I mainly use ServiceNow Customer Service Management as an IT CRM, for example, if I'm facing an issue in IT, I create an incident on the tool, then it will go to the concerned team that will deploy and resolve my issue.
We use ServiceNow Customer Service Management for our commercial risk business. We use it to support middle office, back office, and front office colleagues.