The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team to get back to us, and then they just analyze the issue. It takes more than a week just to forward the request, and then the customer support gets back to us, which I found to be really annoying. If you are having an issue on a Monday, the support personnel will contact you next Monday.
Find out what your peers are saying about HCLTech, Microsoft, Atlassian and others in Corporate Portals (Enterprise Information Portals). Updated: March 2024.
What are company portals and what is their purpose? Corporations are, in many ways, worlds unto themselves. They are complex organisms consisting of many independent parts that need to run smoothly at the same time in order for the whole to function effectively. There are many things that need to take place in order for all the sections of a corporation to properly work in tandem. Corporate portals, also known as enterprise information portals, mainly aim to enable the various departments of...
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team to get back to us, and then they just analyze the issue. It takes more than a week just to forward the request, and then the customer support gets back to us, which I found to be really annoying. If you are having an issue on a Monday, the support personnel will contact you next Monday.