Compare Fortra vs SailPoint

Fortra

Based on 122 reviews.

SailPoint

Based on 62 reviews.

Sample Customers

Core Access Assurance Suite

1. Aetna2. Allianz3. American Express4. Bank of America5. Barclays6. BNP Paribas7. Capital One8. Chase9. Citigroup10. Credit Suisse11. Discover Financial Services12. E*Trade13. Fidelity Investments14. First Data15. HSBC16. JPMorgan Chase17. KeyBank18. LendingClub19. Mastercard20. Morgan Stanley21. Nationwide22. PayPal23. PNC Financial Services24. Regions Financial Corporation25. Santander26. TD Bank27. TreasuryDirect28. Wells Fargo29. Worldpay

SailPoint IdentityIQ

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Popular Solutions

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

SailPoint IdentityIQ

27 reviews

SailPoint Cloud Infrastructure Entitlement Management

1 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Brando Diego
System Engineer at Notable Frontier Sdn Bhd

Read full review of Fortra's Vera »
Anabel Marco
Account Director at Software Greenhouse
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Security Architect at a comms service provider
We primarily use the solution for the managed detection and response capabilities.
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »

Review 1 of 5

Quach Van Lam
Security Officer at ACB

Read full review of SailPoint IdentityIQ »
Julian Robertson
IT Architect at University of Stellenbosch
As an academic institution, we have HR students and third parties.
Read full review of SailPoint Cloud Infrastructure Entitlement Management »

Review 1 of 2

Customer Service

Prakash Srivastava
JAMS Admin at Public Service Enterprise Group Incorporated
We have used their tech support a few times and they were very good each time. They were very responsive and very quick.
Read full review of Fortra's JAMS »
Corey Cole
Service Coordinator - Technology Security at a government
We spent a lot of time with the technology support team from Fortra. When we finally got the right person, they knew...
Read full review of Fortra Tripwire IP360 »
Chris Waring
Sr. Vice President, Managed Services and Delivery at Powwr
I haven't had to use the technical support that much, which I think is a testament to the product itself. However,...
Read full review of Fortra's JAMS »
Watchara Manusnanta
Product Manager at Tech Titan Distribution Co., Ltd.
I have not used the support.
Read full review of Digital Guardian »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of Fortra's GoAnywhere MFT »
Anabel Marco
Account Director at Software Greenhouse
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Fortra's Automate »
Jeff R Ewing
Student Services SQL Server Manager at Health Care Compliance Association
I would rate them a 10 out of 10. They get back to you faster than your mom will call you back. When we've had...
Read full review of Fortra's JAMS »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Fortra's Automate »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of Fortra's JAMS »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Fortra's Automate »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of Fortra's GoAnywhere MFT »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of Fortra's GoAnywhere MFT »
Reviewer32052
Presales Specialist at a tech services company
The customer service with Digital Guardian is good because they answer fast. The Help Desk is also really good. We...
Read full review of Digital Guardian »
Brian K Hoskins
Manager of Technical Services
The technical support has been excellent. They have always responded promptly and in a timely manner. We have never...
Read full review of Fortra's JAMS »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of Fortra's GoAnywhere MFT »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Fortra's Automate »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Fortra's Globalscape Managed File Transfer »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Fortra's Globalscape Managed File Transfer »
Reviewer58284
Database Administrator at a financial services firm
The support is terrific. I've been working with these guys for 12 years and, as often as not, they've come across...
Read full review of Fortra's JAMS »

Review 1 of 30

Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint IdentityIQ »
Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint IdentityIQ »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint IdentityIQ »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint IdentityIQ »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint IdentityIQ »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint IdentityIQ »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint IdentityIQ »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint IdentityIQ »
Matt Thomson
Principal Consultant at UNIFY Solutions
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint IdentityIQ »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint IdentityIQ »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint IdentityIQ »
Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint IdentityIQ »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint IdentityIQ »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint IdentityIQ »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint IdentityIQ »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint IdentityIQ »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint IdentityIQ »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint IdentityIQ »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint IdentityIQ »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint IdentityIQ »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint IdentityIQ »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint IdentityIQ »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint IdentityIQ »
Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint IdentityIQ »
Sagar Chopra
Vice President Sales at RNS
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint IdentityIQ »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint IdentityIQ »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint IdentityIQ »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint IdentityIQ »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint IdentityIQ »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint IdentityIQ »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.