Compare IS Decisions vs Trellix

IS Decisions

Based on 5 reviews.

Trellix

Based on 283 reviews.

Sample Customers

FileAudit

CommuniCare Health Centre, DP World, BAE Systems, Moet Hennessy, Ernst & Young, Honda, Volswagon, VTech, GlakoSmithKline, Lockheed Martin, US Navy, University of Alabama, Ministry of Interior Saudi Arabia, Total

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

FileAudit

1 reviews

UserLock

0 reviews

Trellix Endpoint Security

20 reviews

Trellix Endpoint Security (ENS)

29 reviews

Trellix Network Detection and Response

6 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

11%

Financial Services Firm

Government

Educational Organization

29%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AntoSebastin
Cyber Security Consultant - APAC at Logon Software
My company uses FileAudit as an SIEM solution, and it is used for monitoring the file server activity to find out...
Read full review of FileAudit »
Bill H.
Information Technology at City Of Keizer
We needed to strengthen our access security after being hit by a ransomware attack. Implementing two-factor...
Read full review of UserLock »

Review 1 of 2

Daniel Durian
Information Security Manager at SM Prime Holdings
The primary use case of the solution is central log management for the company. It allows us to see all the traffic...
Read full review of Trellix ESM »
WAKKAS AHMAD
Security Consultant at Mahle
Our primary use case for this solution is as a layer of advanced security for emails. FireEye Email Security helps us...
Read full review of Trellix Collaboration Security »
AhmedEl-Tayeb
Product Manager at MCS
The endpoint of Trellix itself should be placed within an enterprise with more than 200 or 300 endpoints. And then,...
Read full review of Trellix Endpoint Security »
Abul Atti M Salem
Cybersecurity Consultant at KAFD DMC
We use the solution to secure emails and networks. Also, we use it for EDR features.
Read full review of FireEye Managed Defense [EOL] »
Anonymous User
Cyber Security Consultant at a tech consulting company
We're utilizing the solution more for security validation, mostly with our data and email measurements. That's really...
Read full review of Verodin »

Review 1 of 5

Customer Service

AntoSebastin
Cyber Security Consultant - APAC at Logon Software
The technical support for the product is available only via email, not through toll-free numbers or phone calls. If...
Read full review of FileAudit »
Anonymous User
IT Manager at Xcel Mechanical Systems
I haven't had to contact support, so that's pretty good.
Read full review of UserLock »

Review 1 of 2

Ahmet Burak Aydin
Security Engineer at Intertech Information Technology and Marketing Inc.
I am satisfied with the technical support that we have.
Read full review of Trellix Collaboration Security »
GencJakupi
Information Technology Security Analyst at a financial services firm
The technical support from McAfee ESM is great. When we had issues they were about to fix them in a reasonable time...
Read full review of Trellix ESM »
Joseck Wekesa
Partner Account Manager at Trinexia
I rate Trellix support six out of 10. They need more local presence in South Africa and a faster response. Other...
Read full review of Trellix Endpoint Security (ENS) »
Sandhya Machkuri
Associate Technical Solutions Professional at Alliance Pro IT Pvt Ltd
The product’s support is good.
Read full review of Trellix Endpoint Security »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of Trellix Intrusion Prevention System »
Deepti Tewari
Consultant at a tech services company
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle...
Read full review of Trellix Endpoint Security »
Anonymous User
Technical Lead Specialist at a computer software company
I have contacted technical support and they are good.
Read full review of Trellix Endpoint Security »
Selina Aldefolla
Information Security Officer at a healthcare company
The technical support is fast and they have been helpful in resolving our issues.
Read full review of Trellix ESM »
Jitu Mani Das
Information Security Manager at SPXFLOW
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Cloud Security Lead at a security firm
They provide good technical support. You just need to call on the toll-free numbers. They provide two types of...
Read full review of Trellix Cloud Workload Security »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security »
IT7b60
IT at a security firm
Technical support was helpful for what I needed.
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Director
I would rate their technical support an eight out of ten. It's not a ten because I would like to see them resolve a...
Read full review of Trellix Endpoint Security »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is great. I didn't have to interact with them that much, but they provided good support at the...
Read full review of Trellix Endpoint Security (ENS) »
Amlan Sahoo
Systems-Engineer at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Trellix ESM »
S.M.J.B.Samaranayake
Systems Engineer at South Asian Technologies
Our experience is from the technical support in India, and it is good.
Read full review of Trellix Endpoint Security »
RaghavaPrasad
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of Trellix Endpoint Security (ENS) »
Wilfred Mwigio
ITOfficer at U.S. Army Medical Research Unit - Kenya
The tech support was pretty responsive and I believe all my questions were answered within the stated timeline. I...
Read full review of Trellix Endpoint Security »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of Trellix Collaboration Security »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The support is great.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Rahul Sawhney
Group Manager at HCL Technologies
We have contacted tech support. Tech support was brilliant. They were very knowledgeable, very skillful, and very...
Read full review of Trellix Endpoint Security (ENS) »
Miguel Vergel Adajar
Systems Engineer at First Datacorp
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security »
DuyNguyen4
Presales and product manager at Mi Mi Informatics Joint Stock Company
The technical support works fast and is knowledgeable and customer-friendly.
Read full review of Trellix Endpoint Security »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of Trellix ESM »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security (ENS) »

Review 1 of 30

Technical Support

No Data Available

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