We performed a comparison between ActiveBatch by Redwood and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most valuable features is the job templates. If we need to create an FTP job, we just drag over the FTP template and fill out the requirements using the variables that ActiveBatch uses. And that makes it reusable. We can create a job once but use it for many different clients."
"Using this tool, if there are any huge failures, we immediately get an email notification, and the proper team will be informed, at which time they can act accordingly."
"We use the main job-scheduling feature. It's the only thing we use in the tool. That's the reason we are using the tool: to reduce costs by replacing manual tasks with automated tasks and to perform regular, repetitive tasks in a more reliable way."
"Easy to configure and simple to develop new features."
"One of the valuable features is the ability to trigger workflows, one after another, based on success, without having to worry about overlapping workflows. The ability to integrate our BI, analytics, and our data quality jobs is also valuable"
"For developers, it is easy to orchestrate the workflows and the integration has been very easy."
"Approximately ~20 hours of manual effort have been reduced to ~5 hours with the help of ActiveBatch."
"The product offers a centralized platform for managing activities across many environments, applications, etc."
"The data visualization is good."
"Great with IT processes and business processes."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It's probably the best product out there."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"The solution effectively automates business processes."
"It's scalable."
"Whenever there is an overload, we are seeing crashes happening."
"Some of the advanced features in the user interface are a bit confusing even after referring to the documents."
"They have some crucial design flaws within the console that still need to be worked out because it is not working exactly how we hoped to see it, e.g., just some minor things where when you hit the save button, then all of a sudden all your job's library items collapse. Then, in order to continue on with your testing, you have to open those back up. I have taken that to them, and they are like, "Yep. We know about it. We know we have some enhancements that need to be taken care of. We have more developers now." They are working towards taking the minor things that annoy us, resolving them, and getting them fixed."
"As more organizations are moving towards a cloud-based infrastructure, ActiveBatch could incorporate more capabilities that support popular cloud platforms, such as AWS, Azure, and Google Cloud."
"The reporting needs improvement. There is a real need for the ability to generate audit reports on the fly. It needs to be a lot easier than what I can do right now. This is a major item for me."
"Providing some detailed training materials could be very helpful for new users who have very limited technical information about the tool."
"It could be easier to provide dashboards on how many jobs are running at the same time; more monitoring."
"Between version 10 and version 12 there was a change. In version 10, they had each object in its own folder. But on the back end, they saw it at the root level. So when we moved over to version 12, everything was in the same area mixed together. It was incredibly difficult and we actually had to create our own folders and move those objects—like schedules, jobs, user accounts—and manually put those into folders, whereas the previous version already had it."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"There can be gaps in integration."
"We cannot perform GUI automation using the tool."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"Efficiency of some features could be improved."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
ActiveBatch by Redwood is ranked 6th in Process Automation with 35 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. ActiveBatch by Redwood is rated 9.2, while ServiceNow Orchestration is rated 8.2. The top reviewer of ActiveBatch by Redwood writes "Flexible, easy to use, and offers good automation". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". ActiveBatch by Redwood is most compared with Control-M, AutoSys Workload Automation, Tidal by Redwood, Redwood RunMyJobs and IBM Workload Automation, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BIC Process Execution. See our ActiveBatch by Redwood vs. ServiceNow Orchestration report.
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