We performed a comparison between AgilePoint and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the design and the integration capacity. It's also easy to use."
"AgilePoint's most valuable feature is process management."
"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"The initial setup of AgilePoint was very easy."
"The solution's workflows are its most useful feature."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The simplicity is great."
"The level of automation within the platform is great."
"The integration with other tools is pretty good."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"We have seen a big improvement in the experience that we want to create for our end users."
"It is a scalable and a stable platform."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The solution should be able to support Docker. This would help make scalability easier."
"It could be more flexible, but it's already a good solution for the designer."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"They should add more information about functionality."
"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"The price is a bit high and can be a bit of a barrier for some customers."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"The UI is very bad and needs to be updated."
"They should reduce the solution's cost and make it more affordable for buyers."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"This platform is used more by large companies because it is a little bit expensive."
"The integration towards other ERP systems could be improved."
AgilePoint is ranked 23rd in Rapid Application Development Software with 5 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. AgilePoint is rated 8.0, while ServiceNow Now Platform is rated 8.6. The top reviewer of AgilePoint writes " An affordable tool to create workflows requiring an easy initial setup phase". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". AgilePoint is most compared with Microsoft Power Apps, Mendix, OutSystems, Nintex Process Platform and Appian, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Salesforce Platform. See our AgilePoint vs. ServiceNow Now Platform report.
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