We performed a comparison between BeyondTrust Remote Support and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We are able to be more effectively connected to computers and servers all over the world."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"Offers a secure method of access without having to install agents everywhere."
"This is a product that is easy to install and integrate, and it is simple to use."
"F5 BIG-IP APM is relatively easy to use."
"The tool is reliable and easy to configure."
"The solution is stable and reliable."
"The portal access was very good."
"The load balancing features are valuable."
"The most valuable feature is the virtual IP creation. It's our most frequently used feature."
"Our customers have never complained about the stability"
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The possibility to integrate a chatbot would take this product to the next level."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Technical support for this region can be improved."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"The price of this product can be improved."
"F5 BIG-IP Access Policy Manager has room for improvement in integration with other products."
"The initial setup was complex."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"The operational deployment is not great."
"We do not have knowledgeable support teams locally."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 10th in Remote Access with 13 reviews. BeyondTrust Remote Support is rated 9.0, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, LogMeIn Pro and TeamViewer Tensor, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), Ivanti Connect Secure and Fortinet FortiNAC. See our BeyondTrust Remote Support vs. F5 BIG-IP Access Policy Manager (APM) report.
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