We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It has allowed us to quickly address the needs and issues of our end users."
"This is a very secure product."
"The solution is stable."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"It's part of the Microsoft Operating system and is free."
"The solution is now stable."
"The solution has very smooth connectivity and is very user friendly."
"It is a stable product."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"I like the way it can assess our system."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"In terms of the valuable features, I like the profile, the new version is really good."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Lacks remote support and privileged remote access in the one product."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"We face frequent disconnections."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"There could be some improvement in the integration of the solution."
"The administrative functionality is not enough for me."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"The training profiles could be better."
"The solution should have better security."
"Updates sometimes impact the application and we have system crashes."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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