We performed a comparison between BMC Helix Monitor and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"It is evolving more and more into artificial intelligence."
"The service operations monitoring features are valuable."
"The most valuable features of the solution are its grouping scripts and event focus."
"The Performance Manager provides great insight into our systems' performance."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"Purely, its flexibility is the most valuable aspect. It is hugely configurable."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"The most valuable feature is its ability to integrate with everything."
"Flexible dashboard with the availability of widgets."
"The initial setup of the solution is complex."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The product must provide more information and dashboards."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The initial setup is a little bit complex."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"The price is quite expensive, and because of this, we may try another solution."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
BMC Helix Monitor is ranked 6th in Event Monitoring with 3 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. BMC Helix Monitor is rated 9.6, while OpenText Operations Bridge is rated 7.8. The top reviewer of BMC Helix Monitor writes "The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". BMC Helix Monitor is most compared with BMC TrueSight Operations Management, OpsRamp and ServiceNow IT Operations Management, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, Splunk Enterprise Security, IDERA SQL Diagnostic Manager for SQL Server and PagerDuty Operations Cloud. See our BMC Helix Monitor vs. OpenText Operations Bridge report.
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