We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It works irrespective of the operating system we’re running."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The major advantage of the product is estate management."
"You can improve integrations of the operation with the solution."
"The way this solution has helped us is that it improved our communication."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is easy to use and simple to learn."
"Their Event Management is very good."
"I am impressed with the tool's ability to track information in an easy way."
"The scalability of ServiceNow is good."
"Has service mapping, impact management, metric intelligence and health of analytics."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"Deployment requires lots of resources (servers). It has too many consoles."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"BMC's online documentation is often incorrect or incomplete."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"More modules for less popular applications and better documentation."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The product needs to add a workflow insight tool."
"I advise others not to customize a lot while using the solution."
"There is room for improvement in the stability of ServiceNow."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 50 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and VMware Aria Operations. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
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