We performed a comparison between ConnectWise Automate and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."This product saves us a lot of time and increases our efficiency."
"Remote access and detailed monitoring help us support our equipment."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"A good automated scripts feature."
"The initial setup is easy and the deployment is quick."
"The most value we get from this solution is that everything is on a patch cycle."
"It allows us to manage all client requests, jobs and invoicing."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It has good graphs of what is going on within the operating system."
"Being able to make and customize management packs and send out notifications is very valuable."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"It can send messages to our ticketing system."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
"This is a product that does more generally than any of the competing solutions."
"The product’s auto-remediation feature helps with automation."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Their support needs to be better."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The fixed client for Automate is slow. The web client is not very intuitive."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Scheduling of automation could be improved and made more simple."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"The solution can be improved by expanding to cloud usage."
"The solution’s initial setup is difficult."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"I would like to see them improve their network monitoring."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while SCOM is ranked 3rd in Event Monitoring with 78 reviews. ConnectWise Automate is rated 7.4, while SCOM is rated 7.8. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and AppDynamics.
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