We performed a comparison between DX SaaS and Dynatrace based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It supports numerous platforms."
"Actionable insight is the most valuable feature."
"DX allows you to customize and gives you a high degree of control."
"Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues."
"We have been capturing all the information and evaluating whether it can be improved or not."
"We use PurePath to see exactly what the user observed from the web browser to the end of the request to the dialog box. Every step of what they do is very useful for us to diagnose a problem"
"Technical support has always been quick to respond."
"We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."
"The technical support has always been responsive."
"It allows you to better utilize and focus your talent, and tell management that you are not only looking at problems, but how you can ultimately make the product better for the end user."
"We can see issues that occur, sometimes before the clients do. Before we have client (or end user) calls for issues, we are able to start troubleshooting and even resolve those issues. We can quickly identify the root cause and impact of the issues as they occur, and this is very helpful for providing the best client experience."
"Old user interface and dashboards could be improved."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"This solution needs better support for security and monolithic batch processes."
"Dynatrace has been difficult to set up and use to diagnose problems in the past due to the complex nature of the tool."
"We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."
"One of the new features is "impacted users." I would like to see a rate of impacted users. For example, how long has the problem been going on: 100 users in five minutes. Does that mean that in 3 hours if we don't get this solved, we're impacting x number of people? Understanding the rate at which the problem is impacting people would be a cool feature."
"It would be nice to get the AI piece into AppMon."
"Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing."
"I would like a tool that can give me a one page view of all the problems and issues."
"I would like to see the ability to pull more user-friendly reports."
DX SaaS is ranked 50th in Application Performance Monitoring (APM) and Observability with 3 reviews while Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews. DX SaaS is rated 6.6, while Dynatrace is rated 8.8. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". DX SaaS is most compared with DX Unified Infrastructure Management, Zabbix and Nagios XI, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our DX SaaS vs. Dynatrace report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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