We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Probe packages and probe deployment."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."
"It is easy to implement."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"You can scale it pretty much however way you want to as long as you have the servers to throw at it."
"I find that the Discovery and scripting features are the most useful."
"The product provides great scalability features."
"I am impressed with the tool's incident problem change management."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"Stability-wise, I feel it is a good product."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"We want to see more investment in the UI and the dashboard."
"The UIM has no features through goods and services yet. "
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"Currently lacks a mobile application which would be helpful."
"We would like to see automatic network topology."
"The dashboards need to be improved."
"They need to continue to advance the filter capabilities, and provide more input fields."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The solution should improve the classes of discovery assets to disregard more junk data."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"I feel that credential-less discovery could be improved."
"Without improvement in the patters, applications can't be discovered"
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and Nagios XI, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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