We performed a comparison between Dynatrace and HeadSpin based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information."
"The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications."
"The overall application monitoring ability to do alerts."
"We use it, in many instances, to find the root cause in production."
"I would rate the technical support very well. They work with the inside their development teams to get us the best answer, as much as possible."
"One of the features that sets this product apart from its competitors is that it generates a solution."
"The real-time monitoring, which we are getting, is amazing."
"It's great tool for building dashboards related to application performance."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"The most valuable features of the product are the performance parameters it gives us."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"Every time I want to see the PurePath, I have to launch the client. It would be helpful if they introduced this in the browser application."
"Scalability has improved quite a bit from the beginning."
"There's no download action for the reports, so if they could add something like that, it would add value for us. We cannot save data for more than seven to 10 days, so it would be better to add a feature for downloading. At least we could store the data and then we could compare for ourselves, where we are starting and where we are and where we are heading. I would have those metrics."
"I would like to see income monitoring for the servers and infrastructure monitoring."
"The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more."
"If the user interface were made more intuitive then it would really benefit the product."
"One thing that I would like to see is for companies like us - large AppMon customers that have a lot of presence in AppMon, a lot of manually configured things and customizations - would be something that would help us be able to make that journey more easily, the transition from to AppMon to Dynatrace."
"Log analytics in the classic synthetic and RUM tools would be a great addition."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"Support and pricing could be improved."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
Dynatrace is ranked 1st in Mobile APM with 342 reviews while HeadSpin is ranked 6th in Mobile APM with 6 reviews. Dynatrace is rated 8.8, while HeadSpin is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas HeadSpin is most compared with Perfecto, BrowserStack, Sauce Labs, pCloudy and AWS Device Farm. See our Dynatrace vs. HeadSpin report.
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We monitor all Mobile APM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.