We performed a comparison between Dynatrace and OpenText Diagnostics based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It was delivered when we wanted it and has performed exceptionally well."
"You get a good insight into what is going on inside your code."
"This monitoring capability gives us the ability to measure the end-user experience."
"UEM (User Experience Management) is an optional feature that we acquired and use a lot. It provides indicators from the customer's browser, reflecting more precisely on what our internal users are experiencing."
"Dynatrace's documentation is great. I love the university."
"The best feature of the product for me is the real troubleshooting capability through the PurePath analysis."
"We have used Dynatrace in our performance testing environments to get ahead of issues before they make it into production."
"They have quick answers for scalability."
"The diagnostics and configuration are the solution's most valuable aspects."
"For banking and telecom solutions, it's been quite useful."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"Sometimes we have issues with the code on their side. We like to get it fixed."
"We have had problems with our middle layer application implementation."
"I would like to see single pane monitoring."
"If Dynatrace is capturing everything in your application, it has to "sense" that information, and that sensing needs sensors which we have to include in our applications. The more you apply sensors - the more details you want - the more you have to increase the level of sensing. If I increase the level of sensing, my application's performance goes down, because something is there that is, again and again, checking each and every thing in the application. So that load on the applications increases. So, many times my applications used to crash because Dynatrace was working on them. We had to remove some sensing; either we had to reduce the sensing or we had to remove Dynatrace immediately."
"Training is required for all of the people who will be using it, and this should not be overlooked. I would even recommend nominating an SME in each of the three areas covered: user behaviour analysis, development, and infrastructure/operations support."
"I'd like to see the UI a bit more polished. For example, I saw a demo of the dashboards here at the Perform 2018 conference. There was a table of these widgets, but they're not sorted alphabetically and there's, like, 50 of them. So if you want to find your widgets, you're of scrolling up and down. So small features, being able to search for widgets, that things are more categorized; just a bit more focused on the user experience."
"They need to develop how to capture the JDBC and MBeans metrics."
"The new Managed Edition is too complex. I feel like a fish out of water."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The interface could be more user friendly."
Earn 20 points
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while OpenText Diagnostics is ranked 35th in Application Performance Monitoring (APM) and Observability with 4 reviews. Dynatrace is rated 8.8, while OpenText Diagnostics is rated 7.8. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of OpenText Diagnostics writes "Very good for transaction level monitoring, but expensive and HP needs better support and training". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas OpenText Diagnostics is most compared with Accedian Skylight. See our Dynatrace vs. OpenText Diagnostics report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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