We performed a comparison between ForgeRock and Ping Identity Platform based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easy to customize and adaptable to any environment."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The most valuable features are that it is easy to manage and it's stable."
"Easy to navigate, handle and manage the applications."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."
"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"It provides ease of connecting all our devices."
"We use the product to run different reports."
"It's pretty stable as a product."
"It is a scalable solution...It is a stable solution."
"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"They should improve the solution by include reporting."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."
"The management console needs to be improved. PingID should revise it."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"PingID would benefit from a better user interface for integration."
"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."
"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."
"The initial setup appears to be difficult in the beginning."
"The product is not customizable."
ForgeRock is ranked 5th in Access Management with 27 reviews while Ping Identity Platform is ranked 4th in Access Management with 19 reviews. ForgeRock is rated 8.0, while Ping Identity Platform is rated 8.4. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Ping Identity Platform writes " A highly stable tool offering extremely helpful technical support to its users". ForgeRock is most compared with SailPoint Identity Security Cloud, Microsoft Entra ID, Auth0, Symantec Siteminder and Saviynt, whereas Ping Identity Platform is most compared with Microsoft Entra ID, Symantec Siteminder, Microsoft Active Directory, SailPoint Identity Security Cloud and RSA SecurID. See our ForgeRock vs. Ping Identity Platform report.
See our list of best Access Management vendors and best Customer Identity and Access Management (CIAM) vendors.
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