We performed a comparison between Fortinet FortiSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Another area where it is helping us is in creating a single dashboard for our environment. We can collect all the logs into a log analytics workset and run queries on top of it. We get all the results in the dashboard. Even a layman can understand this stuff. The way Microsoft presents it is really incredible."
"The log analysis is excellent; it can predict what can or will happen regarding use patterns and vulnerabilities."
"Sentinel also enables you to ingest data from your entire ecosystem and not just from the Microsoft ecosystem. It can receive data from third-party vendors' products such firewalls, network devices, and antivirus solutions. It's not only a Microsoft solution, it's for everything."
"The most valuable feature is the performance because unlike legacy SIEMs that were on-premises, it does not require as much maintenance."
"The machine learning and artificial intelligence on offer are great."
"The log query feature has been the most valuable because it's very good. You can put your data on the cloud and run queues from Sentinel. It will do it all very fast. I love that I don't have to upload it to an Excel file and then manually look for a piece of information. Sentinel is much faster and is good for big databases."
"The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."
"We have no complaints about the features or functionality."
"We use the product for security."
"It's great that the solution is integrated with FortiAnalyzer."
"The reputation of the brand is very good."
"The product can be automated for network security purposes. The solution offers a great security automation response."
"The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate."
"The solution is easy to implement and includes 450 built-in connectors."
"The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies."
"It has a quick detection and response time."
"It's stable."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"My favorite feature is the application vulnerability scanner."
"The ease of use is great."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Reduces time to closure and closure metrics for vulnerabilities."
"The product has a very simple UI."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"I believe one of the challenges I encountered was the absence of live training sessions, even with the option to pay for them."
"Sentinel provides decent visibility, but it's sometimes a little cumbersome to get to the information I want because there is so much information. I would also like to see more seamless integration between Sentinel and third-party security products."
"The playbook development environment is not as rich as it should be. There are multiple occasions when we face problems while creating the playbook."
"We'd like to see more connectors."
"There is a wider thing called Jupyter Notebooks, which is around the automation side of things. It would be good if there are playbooks that you can utilize without having to have the developer experience to do it in-house. Microsoft could provide more playbooks or more Jupyter Notebooks around MITRE ATT&CK Framework."
"There is some relatively advanced knowledge that you have to have to properly leverage Sentinel's full capabilities. I'm thinking about things like the creation of workbooks, how you do threat-hunting, and the kinds of notifications you're getting... It takes time for people to ramp up on that and develop a familiarity or expertise with it."
"Its documentation is not so simple. It is easy for somebody who is Microsoft certified or more closely attached to Microsoft solutions. It is not easy for those who are working on open-source platforms. There isn't a central point where everything is documented, and there is no specific training or certification."
"Currently, the watchlist feature is being utilized, and although there have been improvements, it is still not fully optimized."
"The area that needs improvement is integration with multiple third-party vendors."
"Fortinet's tech support overall is not great when they are at their best."
"The technology and integrations are important so should continue to be enhanced."
"The solution doesn't connect well with the network devices."
"The solution’s pricing could be improved."
"Fortinet FortiSOAR should add more documentation for some use cases."
"Technical support could be improved."
"I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The initial setup is difficult."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It doesn't interact with things very well."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
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Fortinet FortiSOAR is ranked 10th in Security Orchestration Automation and Response (SOAR) with 12 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 15 reviews. Fortinet FortiSOAR is rated 7.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Fortinet FortiSOAR writes "A stable solution that has a number of available connectors and is simple to automate". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Fortinet FortiSOAR is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Swimlane, Cisco SecureX and SECDO Platform, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and ThreatConnect Threat Intelligence Platform (TIP). See our Fortinet FortiSOAR vs. ServiceNow Security Operations report.
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