We performed a comparison between Palo Alto Networks Cortex XSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Azure Application Gateway makes things a lot easier. You can create dashboards, alert rules, hunting and custom queries, and functions with it."
"The AI and ML of Azure Sentinel are valuable. We can use machine learning models at the tenant level and within Office 365 and Microsoft stack. We don't need to depend upon any other connectors. It automatically provisions the native Microsoft products."
"Free ingestion for Azure logs (with E5 licence)"
"The automation feature is valuable."
"The log query feature has been the most valuable because it's very good. You can put your data on the cloud and run queues from Sentinel. It will do it all very fast. I love that I don't have to upload it to an Excel file and then manually look for a piece of information. Sentinel is much faster and is good for big databases."
"The connectivity and analytics are great."
"The most valuable feature is the alert notifications, which are categorized by severity levels: informational, low, medium, and high."
"I've worked on most of the top SIEM solutions, and Sentinel has an edge in most areas. For example, it has built-in SOAR capabilities, allowing you to run playbooks automatically. Other vendors typically offer SOAR as a separate licensed solution or module, but you get it free with Sentinel. In-depth incident integration is available out of the box."
"What I like most about Palo Alto Networks Cortex XSOAR is how user-friendly it is for development. It is much simpler to work with compared to similar tools I've used."
"The Palo Alto ecosystem has a marketplace offering integration with Sentinel or other products."
"I have no complaints about Cortex's stability."
"The solution is easy to deploy."
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"The most valuable features are the orchestration because of the way in which it coordinates the loss from all the devices and it provides us with a high-level overview of the critical log information."
"Many different playbooks are available and can be customized."
"The solution is stable."
"Reduces time to closure and closure metrics for vulnerabilities."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The product has a very simple UI."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It's stable."
"The solution should allow for a streamlined CI/CD procedure."
"They only classify alerts into three categories: high, medium, and low. So, from the user's point of view, having another critical category would be awesome."
"Azure Sentinel will be directly competing with tools such as Splunk or Qradar. These are very established kinds of a product that have been around for the last seven, eight years or more."
"Sentinel could improve its ticketing and management. A few customers I have worked with liked to take the data created in Sentinel. You can make some basic efforts around that, but the customers wanted to push it to a third-party system so they could set up a proper ticketing management system, like ServiceNow, Jira, etc."
"There is some relatively advanced knowledge that you have to have to properly leverage Sentinel's full capabilities. I'm thinking about things like the creation of workbooks, how you do threat-hunting, and the kinds of notifications you're getting... It takes time for people to ramp up on that and develop a familiarity or expertise with it."
"There is room for improvement in entity behavior and the integration site."
"Some of the data connectors are outdated, at least the ones that utilize Linux machines for log forwarding. I believe that Microsoft is already working on improving this."
"The on-prem log sources still require a lot of development."
"There should be an on-premise version available for customers to have different choices."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
"The platform’s setup procedures could be streamlined compared to one of its competitors."
"The solution is complicated to learn."
"The solution's correlation rules and playbooks should be improved."
"We need a little hands-on experience to install the solution."
"The configuration of the solution could improve it is difficult."
"The user interface could be a bit better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It doesn't interact with things very well."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
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Palo Alto Networks Cortex XSOAR is ranked 2nd in Security Orchestration Automation and Response (SOAR) with 42 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Palo Alto Networks Cortex XSOAR is rated 8.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Palo Alto Networks Cortex XSOAR writes "Enables the investigators to go through the review process a lot quicker". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Palo Alto Networks Cortex XSOAR is most compared with Cortex XSIAM, Splunk SOAR, Fortinet FortiSOAR, Swimlane and Tines, whereas ServiceNow Security Operations is most compared with Splunk SOAR, IBM Resilient, Swimlane, Fortinet FortiSOAR and ThreatConnect Threat Intelligence Platform (TIP). See our Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations report.
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