We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a low-cost CRM product compared to other CRM alternatives."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Freshsales is user-friendly, scalable and stable."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like monday.com's automation capabilities the most, but the reporting is also excellent. Jira and our other tools provide decent reporting, but monday.com adds another layer. We can drill further down into processes, problems, and issues. These reports have helped us to control our sales funnel."
"The way everyone can work together is fantastic."
"The value is that monday.com provides us with an overall picture of how much work a teammate has."
"Since Monday is so flexible, it allows us to maintain projects in our own way."
"Besides the boards that we use daily to organize our information, we love the survey aspect of Monday.com too."
"The reminder function and tagging function work really well."
"I like planning out steps within an item with dates."
"The handling and administration of Monday.com are manageable even for beginners."
"The solution needs to improve the user experience and leads capture."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"It lacks customizability for complex and larger use cases."
"The price of this solution could be improved as well as the reporting functionality."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"Constant updates mean the service is down sometimes, which isn't ideal."
"We'd like to see less downtime."
"monday.com is missing a few features but not many. For example, let's say you're working on a global project for a marketing campaign, and you have the video team working on it. Maybe the video team only wants a board that shows the packages that are related to them, but you cannot do that on monday.com. You can't have the same task in multiple projects."
"The solution needs easier automation."
"While I appreciate the templates, some of them are extremely complex and not as tailored to non-profit work so they required quite a bit of customizing (but worth the trouble)."
"The product can be improved by adjusting some of the ways in which the "boards" work."
"I'm not such a fan of the infinite scroll to the right."
"I'd like better CRM integrations."
Freshsales is ranked 35th in CRM with 5 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.8, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Apollo.io and Blackbaud CRM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Attio. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
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