We compared Monday.com and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"Monday.com increases the transparency of project management and team management."
"I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload."
"The solution provides a one-stop place for notes, progress, and sharing the status of projects."
"Monday.com colors are friendly to the eye."
"I don't go on Monday every day so being notified through email and Slack is helpful."
"It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn."
"Monday is very easy to use and is very user-friendly."
"Guest access for the client significantly increases their loyalty and understanding of the value of what we do for them."
"The platform has a valuable lead qualification feature."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"The whole forecasting and pipeline management is very good."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"I would like to see is to have a brief explanation of what a certain function does."
"I have just started to use this solution, and there are no new features that I need at this time, but it could be more user-friendly."
"Some of the automation is having some technical difficulties."
"The tablet display is confusing and difficult to use."
"It does everything we need it to, so no improvements are necessary."
"The pricing is a bit steep, and it's built on tiers rather than incremental users (not ideal for a small company that's adding people slowly)."
"It would be nice to have some more training such as webinar opportunities and refresher courses."
"We'd like to see less downtime."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"The reporting for developers should be improved."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The integration should be more user-friendly."
"Certain functions have occasional performance issues."
"Zoho could be more user friendly by improving the UI of the interface."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The solution can improve by having a policy that allows us to integrate with the cloud."
monday.com is ranked 1st in CRM with 222 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. monday.com is rated 9.4, while Zoho CRM is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Microsoft Project and Odoo, whereas Zoho CRM is most compared with SAP CRM, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Zoho CRM vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
