We performed a comparison between Freshservice and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"Freshservice's best feature is its user-friendliness."
"We found the initial setup to be very simple."
"It is a stable solution. My company hasn't faced any problems with the solution."
"There is a nice user interface."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"Ability to scan barcodes and a great search feature."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"Even with the virtualization, it would take us at least three or four days to create a VM. With vRA we have brought that down to seven minutes. The solution has helped increase infrastructure, agility, speed of provisioning, time to market, application agility. Everything got super fast."
"One of the most valuable features is lifecycle management. It allows my teams to create, manage, and retire all of our infrastructure objects in the data center."
"The initial setup is straightforward. It's not that difficult."
"The setup was straightforward. We upgraded to a newer version seamlessly. It worked really well."
"In terms of scalability, vRA has connections to a lot of different systems. It's very flexible and an impressive product."
"The extensibility of it and the customization of a lot of the Blueprints, that you can customize, and the community as a whole. There's a ton of community-generated Blueprints that might be (helpful) to set up a design for your automation needs, that you can use as a base and go on from there and make changes to it."
"It's also absolutely easy and intuitive. It uses the same basic layout as the rest of the product suite so it's really easy to navigate, find your way around between the tabs and the areas."
"It is possible to completely automatize the creation and removal of a virtual machine."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"We'd like better integration with other products."
"I am not too happy with the page layout or screen layout since it always looks messy."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Freshservice could improve the integration with Microsoft Outlook."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"A chat bot needs to be added to the portal."
"I don't find it to be user-friendly or intuitive because, in my case, when I have to deploy SAP systems, I need to jump between the vRA, the vRO, and the actual vCenter itself. I need to go back and forth to do different things... I wish they could make it just one application, just vRA, that does all that. There might be a way to do it but I haven't figured out how to do it yet."
"The solution is intuitive, but not necessarily user-friendly. In particular, it's the documentation. It's a lot of going-through-the-weeds types of scenarios. There is just an abundance of information, so it's a matter of understanding how the objects or the relationships exist, and then, obviously, being able to access that information and knowing how to make use of it."
"They should concentrate on navigation and service improvements."
"We have seen some issues with upgrades or installations. This means we have to raise a call every time with VMware."
"Maintaining the product requires effort and a good understanding of the environment, including how to set up the codes and other configurations. Pricing needs to be improved to improve the customer penetration."
"When you start to do a deployment where you need higher availability and more resiliency, then the complexity goes up drastically."
"Automation or scripting should be simplified so that administrators who are not experts can have a better grasp of automation."
"I would like them to improve the product training."
Freshservice is ranked 14th in Cloud Management with 29 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. Freshservice is rated 8.0, while VMware Aria Automation is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our Freshservice vs. VMware Aria Automation report.
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