We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"Grafana is a very scalable product. It's a really good product."
"The most valuable thing was that it had a good visualization tool."
"It is easy to change and move virtual servers."
"It is a stable, reliable product."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"It does everything we wanted it to do."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"End-user Synthetics and monitoring are very good."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"Lacks in-depth graphs and sufficient AI."
"If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
"It would be helpful if they simplified the data source."
"Its interface could be more accessible."
"The look and feel of the charting and graph capabilities in Grafana could improve. If they provided a storyboard type of feature as they have in other solutions, such as PowerBI. The multi-tenanted and stitch metrics features could improve."
"It can take a considerable amount of time to learn the graphs if a long duration is selected."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The browser isn't exactly reliable."
"The solution is quite expensive."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Prometheus and Azure Monitor. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.