We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The most valuable features are the dashboards and tracing."
"The solution offers good documentation."
"It allows the restriction of privileges and control of users."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The pricing is pretty good."
"The most valuable feature of Prometheus is its ability to collect metrics."
"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."
"Prometheus is a great solution for monitoring."
"The product has an easy-to-understand interface."
"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."
"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."
"Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure. It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it."
"Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The browser isn't exactly reliable."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"It is very difficult to award the service level cycles at an endpoint level."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"The setup process could be more straightforward."
"I would like to see improvement in the analysis tools and customization features."
"Setting up the rules in Prometheus can be confusing, making it an area where improvements are required."
"Its stability could be even better."
"Its documentation could be clearer to understand."
"The simplicity of the query language could be improved. The current query language is not easy to work with."
"They could provide efficient logs in terms of clarity and ease of access similar to Datadog’s paid version."
"The interface is not particularly user-friendly and that could be improved."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.