We performed a comparison between Grafana and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over Splunk ITSI due to its open source, cost-effective, and integrative nature. While Splunk ITSI is praised for its ease of integration and automation, it is viewed as expensive and lacking in enterprise solutions. Grafana is a highly recommended monitoring tool that is user-friendly, flexible, and has a strong community with numerous features.
"The dashboards are very easy to work with."
"Grafana's built-in integration with third-party tools, databases, and MQs is an amazing feature."
"Collaboration: Shares data and dashboards across teams."
"The solution has good features."
"The best feature was the creation of graphs and trends."
"Plugin: Connecting Grafana to multiple APIs of leading monitoring tools and alerting tools."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"Grafana is able to connect with multiple data sources, unlike Elasticsearch."
"I find the episode review, glass tables, and correlation search features very useful."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"Our mean time to detect is down to five minutes."
"The glass tables are very helpful."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The technical support has room for improvement."
"It would be helpful if they simplified the data source."
"It can take a considerable amount of time to learn the graphs if a long duration is selected."
"Its interface could be more accessible."
"I find issues with Grafana. For example, I am unable to open some services there. Then, we have to open ten different tabs to get it fixed. And it's annoying when there's something going on; we want to check Grafana, and it throws four different errors."
"It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."
"Grafana need to improve the logging functionality."
"I would like the ability to download my results into any format in order to share the information with my clients."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The data recovery has room for improvement."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"It was an intimidating tool for us to jump into at the beginning."
"Splunk ITSI consumes a lot of CPU resources."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Grafana is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Grafana vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.