We performed a comparison between HaloITSM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable aspect is that is is codeless."
"The product’s UI is very good."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The most valuable features of this solution are Incident and Request Management."
"The customer portal with connection with our knowledge base has been most valuable."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening."
"The stability of JIRA Service Management is good."
"It makes the IT department more transparent and helps the employees."
"We get software developed faster."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"The product does not have its own orchestration engine."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"Generally requires the purchase of additional plugins."
"An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard."
"JIRA Service could benefit from improvements to its voice support."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. HaloITSM is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". HaloITSM is most compared with ServiceNow and Freshservice, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and ConnectWise PSA. See our HaloITSM vs. JIRA Service Management report.
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