We performed a comparison between HaloITSM and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The product’s UI is very good."
"The most valuable aspect is that is is codeless."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"I have found the workflows and integration the most valuable in this solution."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"It has an excellent capability to integrate different access points."
"Identifies better ways to license software or eliminate unused software to save money."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The solution has very good automation tools."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The product does not have its own orchestration engine."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The pricing structure could be more budget-friendly."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. HaloITSM is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HaloITSM is most compared with JIRA Service Management and Freshservice, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our HaloITSM vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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