We performed a comparison between Hyland OnBase and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Low-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are that it's very secure and provides audit trails for our documents."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution is very developed and we are not taking full advantage of its functionalities."
"I like the cloud and its integrability."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"It was pretty easy to deploy."
"It is very modular in approach. It is very light, and it can be used on various devices. It could be used on an Android phone or a laptop, which makes it good for the sales team on the road."
"It has definitely improved how we function."
"We use this solution to track customer activities, opportunities and contact information."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"Its stability, performance, and usability are most valuable."
"There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn."
"he solution has improved over the years and the inputting of opportunity information is done a lot better and the GUI is good. The ability to customize dashboards and other elements was useful, we were able to move things around, for example, the forecasts. Most of the cells and input places were set, but we can customize the view and what we were looking at, such as on a daily, or weekly basis."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"It is quite expensive. It has gotten to that point where it is a lot more pricey. It has kind of got its own proprietary language for development. It is probably never going to change, but if it had a more market language for development, it would be easier to find developers. They come at a premium cost, so it is expensive."
"An expensive solution requiring a lot of configuration."
"It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"Salesforce Platform has a cumbersome interface when creating reports, dashboards, and those types of things. They could be a little bit more simple. The administration has to be an aficionado to do any sort of administration and maintenance, for example, setting up the way you want to modify the lead tracks or functions. These systems tend to be quite cumbersome."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"The solution's UI is horrible."
Hyland OnBase is ranked 21st in Low-Code Development Platforms with 8 reviews while Salesforce Platform is ranked 6th in Low-Code Development Platforms with 82 reviews. Hyland OnBase is rated 8.0, while Salesforce Platform is rated 8.2. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, IBM FileNet and OpenText Extended ECM, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow. See our Hyland OnBase vs. Salesforce Platform report.
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