We performed a comparison between Hyland OnBase and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We found the setup process to be okay since they do offer a troubleshooting guide."
"I like the cloud and its integrability."
"The solution is very developed and we are not taking full advantage of its functionalities."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"It is a low-code platform, that is very intuitive."
"Creatio also provides us with scalability, performance and agility."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"The most valuable feature of this solution is its simplicity."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"It does not have the ability to run one single large process."
"The mobile version of the solution could be improved. It's hard to customize it."
"Creatio needs to stabilize their marketplace."
"Numerous options can make implementation confusing."
Hyland OnBase is ranked 24th in Business Process Management (BPM) with 8 reviews while Studio Creatio is ranked 26th in Business Process Management (BPM) with 12 reviews. Hyland OnBase is rated 8.0, while Studio Creatio is rated 8.8. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, IBM FileNet and OpenText Extended ECM, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps, OutSystems and Bizagi. See our Hyland OnBase vs. Studio Creatio report.
See our list of best Business Process Management (BPM) vendors and best Low-Code Development Platforms vendors.
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