We performed a comparison between IBM BPM and Pega BPM based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison Results: Pega BPM finishes slightly ahead of IBM BPM. Pega BPM is low-code and very user-friendly. It provides next-generation processes that will convert problem statements into different diagrams and then implement the process, saving time and keeping organizations running efficiently. IBM BPM has a big learning curve and lacks many basic features that other BPM solutions provide.
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"IBM BPM is a stable solution."
"Our customers use the solution as a workflow platform to manage their processes."
"Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly."
"The reach with Integration Adapters and support for adding custom Java code are valuable features."
"One thing that I love about them is that they make it easier to integrate with other systems, especially with the use of smaller files."
"We like that it does not require a lot of hours to train our people."
"I would say that I like its GUI designer the best."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The solution is operating well overall."
"The tool reduces our costs."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The user interface and the ease of developing the workflow for an application are valuable features."
"It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"I would say the scalability is very good but it's not perfect. It is much more scalable than it has been in the past but... it does require some work to keep it stable. So that is an area that should be improved."
"Performance on large scale requirements could also be improved."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"IBM BPM needs to have a better and modified interface."
"I believe that if the license were cheaper, it would have a greater impact."
"Importing and exporting between multiple environments is more difficult with other tools."
"The unit testing needs to improve, as well as the user interface."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"Pega should work on redefining their model and creating a demand for their skills."
"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."
"Business specific functionality is needed."
"UI needs improvement."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". IBM BPM is most compared with Camunda, Appian, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and OutSystems. See our IBM BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
