We performed a comparison between IBM FileNet and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has increased our productivity."
"Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues."
"The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet."
"The beauty is the response time. It is very good nowadays within the platform."
"IBM FileNet has improved our organization with its single collaboration space."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"It is a user-friendly system and easy to manage for anyone with basic knowledge."
"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."
"Most of our customers are very fond of the upgraded smart user interface."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"The tool's most valuable features are document storage, security, and compliance."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"It is ability to display legacy content needs improvement."
"It could be simpler to use, considering multiple use cases."
"I would like to have an offline DR deployment. If that is doable, then it would be a big win."
"I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction."
"I would like to see the dashboard be a little bit more robust and a little more user-friendly"
"I would like to see Azure AD added."
"During the initial setup, all the details and different technical things that we were trying to figure out became complex."
"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."
"The initial setup can get really complicated, and it takes time."
"The tool's documentation is not proper and has missing information like steps."
"The architecture needs improvement, as it's complex."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"A dashboard with information would be nice to see."
"The solution's performance, stability, and consistency could be improved."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The solution needs to improve the user interface."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. IBM FileNet is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". IBM FileNet is most compared with SharePoint, OpenText Documentum, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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