We performed a comparison between IBM FileNet and SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them."
"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."
"I have found that it scales well."
"The features that I have found most valuable include the Data Capture and Case Manager features."
"IBM FileNet has improved our organization with its single collaboration space."
"It has a very broad market share and a lot of people know about it."
"It has a straightforward approach to the install."
"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."
"The solution is easy to use."
"Staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS."
"The workflow feature is valuable because it enables us to cascade responsibilities."
"SharePoint is easy to collaborate with."
"The search feature is valuable."
"I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
"Quantity and variety of partners with solution development ability on the platform."
"We can now share to team members by MS Teams and assign planners to follow and update statuses in a single platform."
"We would like to have more automation of rollout solutions."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."
"The new user interface is not easy to set up, so some improvements along these lines would be good."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"If there was more AI capability, into Watson, that would be a benefit."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem."
"Processing data from multiple site collections is not easy as they reside in different databases."
"There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered."
"The initial setup was very complex."
"Annoyingly, many new Office 365 apps always end up being only US locale for the first year of their life. Microsoft needs to realise that most of their customers are not in the USA."
"It will fully use your system resources."
"The areas of this solution that need improvement are the relationships between lists, cross-site web parts, and page-building tools."
"The solution should be made more user-friendly for technical and business people."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while SharePoint is ranked 1st in Enterprise Content Management with 150 reviews. IBM FileNet is rated 8.2, while SharePoint is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". IBM FileNet is most compared with OpenText Documentum, OpenText Extended ECM, IBM ECM, Alfresco and Hyland OnBase, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox, WordPress and OpenText Extended ECM. See our IBM FileNet vs. SharePoint report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
