We performed a comparison between Icinga and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"The apply rules feature saves a lot of time."
"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."
"Icinga does the job and is fairly stable."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"I like the solution due to the fact that it's scalable."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Provides everything in one solution."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It's easy to set up."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"We have found some problems with Nagios, and support isn't very responsive."
"The installation and configuration are very complex."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"The tool currently fails to provide notifications to users."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"The user interface should be improved."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The solution’s licensing cost could be improved."
"The initial setup phase was hard and could be made easier."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"I would like more manual issues to have automated report-facing options."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The security policies could be increased."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
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Icinga is ranked 23rd in IT Infrastructure Monitoring with 17 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Icinga is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Netdata, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Icinga vs. ServiceNow IT Operations Management report.
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