We performed a comparison between ISL Online and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"I personally really appreciate the file transfer feature as it is really easy to use."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"The most valuable feature is safety."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We can also monitor our systems at any time from practically anywhere."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"I am satisfied with TeamViewer, and its performance."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The product allows easy access to any system in case of any issues."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"It is a scalable product."
"The most valuable feature of TeamViewer is its ease of use."
"I recommend it as a solution for remote disk users."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"There could be a section in the menu describing the new features and changes."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"It would be helpful if they had iSupport for supporting Apple phones."
"I would like to be able to access and manage all brands of smartphones."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"The installation and the update agent could improve."
"The product can sometimes crash."
"TeamViewer has a legacy and may not be using the latest UI trends."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
ISL Online is ranked 16th in Remote Access with 9 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. ISL Online is rated 9.8, while TeamViewer is rated 8.6. The top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ISL Online is most compared with Splashtop Remote Support and ConnectWise ScreenConnect, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, BeyondTrust Remote Support and Webex. See our ISL Online vs. TeamViewer report.
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