We performed a comparison between JIRA Service Management and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We use JIRA Service Management for tracking purposes, planning, and execution."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"The dashboards in Jira have been the most useful feature."
"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."
"JIRA Service Management is a very user-friendly solution."
"The flow of the reports is good."
"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The installation is easy, it only took two minutes."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The most important aspect of this tool is the security it provides our company."
"The most valuable feature we have found currently is probably patch management."
"The solution needs to be integrated better with Office X5."
"I'd like to update the dashboard so that more features are available."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"I rate Atlassian support two out of 10. It takes a lot of time to reach them and get ahold of someone who understands my problem enough to provide a solution. Also, I live in Israel, so my work week is Sunday through Thursday, but I can only contact them from Monday to Wednesday."
"The solution should be more formalized. It could be more user-friendly."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"I don't think the program is very scalable."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"NinjaOne's reporting module is cumbersome."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The NinjaOne distribution server is highly dependent on an active directory."
"The graphical user interface could be improved."
"The ticketing system in NinjaOne is not the best."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while NinjaOne is ranked 7th in IT Service Management (ITSM) with 15 reviews. JIRA Service Management is rated 8.2, while NinjaOne is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate. See our JIRA Service Management vs. NinjaOne report.
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