We performed a comparison between LogMeIn Central and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"I like being able to dial in and transfer files for updates."
"The initial setup was pretty straightforward."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"The alerts are helpful."
"It just works as advertised and serves the purpose for which we got it."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"Good at managing updates and for remote support."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The most valuable feature we have found currently is probably patch management."
"It's not really a true RMM product but more of just a remote access."
"I do not like the antivirus."
"The solution is expensive as hell."
"The initial load is terribly slow and often has delays with the login page loading."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"I would like to see more scripts for PowerShell commands."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"I want NinjaOne to improve the reports."
"NinjaOne's reporting module is cumbersome."
"NinjaOne's dashboard could be easier to use."
"Lacks sufficient integrations with other PSAs."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 15 reviews. LogMeIn Central is rated 8.6, while NinjaOne is rated 8.0. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". LogMeIn Central is most compared with TeamViewer, Microsoft Configuration Manager, Atera, LogMeIn Rescue and Kaseya VSA, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, ConnectWise Automate and Kaseya VSA. See our LogMeIn Central vs. NinjaOne report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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