We performed a comparison between LogMeIn Central and LogMeIn Pro based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It is a scalable solution."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"I have called for help to their technical support, and they have been extremely helpful."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"I like being able to dial in and transfer files for updates."
"It allows you to transfer along with many other functions."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."
"I can copy information and put it into a presentation that I may be putting together at another location."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."
"They recently included the Kaspersky Security Suite as part of their Central Product."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"Being able to remote access my computer means I can work at night from my house."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"It's not really a true RMM product but more of just a remote access."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"Sometimes it just fails to load."
"They should provide intermediate device limit options for the users."
"Do not use the technical support."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"Remote Access for external and internal customers."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"The only issue is that they could have a tier between 10 seats and 50."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. LogMeIn Central is rated 8.6, while LogMeIn Pro is rated 9.0. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Atera and ConnectWise Automate, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, BeyondTrust Remote Support and Dameware Remote Support.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.