We performed a comparison between Kaseya VSA and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The remote support is the most valuable aspect of the solution."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of this solution are automation, inventory, and patch management."
"Good at managing updates and for remote support."
"NinjaOne's best feature is its monitoring."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most valuable feature we have found currently is probably patch management."
"It just works as advertised and serves the purpose for which we got it."
"The installation is easy, it only took two minutes."
"The technical support of the solution is an area with shortcomings that needs improvement."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The audit and KNM tools could improve."
"It's very difficult to update the third-party software on every device."
"It never functioned as intended."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The agent-based monitoring solution can be improved."
"The solution is hard to use at first until you understand how it works."
"The solution could improve by optimizing the internet connection being used."
"NinjaOne's dashboard could be easier to use."
"The NinjaOne distribution server is highly dependent on an active directory."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The ticketing system in NinjaOne is not the best."
"NinjaOne's reporting module is cumbersome."
"The graphical user interface could be improved."
"I would like to see more scripts for PowerShell commands."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 14 reviews. Kaseya VSA is rated 7.6, while NinjaOne is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and BigFix. See our Kaseya VSA vs. NinjaOne report.
See our list of best Remote Monitoring and Management (RMM) vendors and best Patch Management vendors.
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