We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The UI functionality is the most valuable aspect of this solution."
"Flexibility, easy setup, and fairly quick results are valuable features of the product."
"The features I find the most valuable are the 365 and Microsoft applications integrations and the automation."
"The most valuable feature is the time-to-market because you can make apps pretty fast."
"Ability to generate QR codes and scan barcodes."
"We get feedback on a real-time basis, which is actually very useful for us."
"It is good for using for small apps and automation on Office stuff."
"The cloud aspect has been great. We don't have to do a lot of research in order to begin integrations. It's so easy to integrate with other solutions."
"ServiceNow was the first true enterprise to service management platform."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"I have found the workflows and integration the most valuable in this solution."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"Very good incident management, chain management and problem management features."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"The solution has very good automation tools."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"The documentation isn't great. It's only 75% of what you need to know. If you go beyond that and run into issues, it's really not going to help you."
"The user interface is pretty good, although it is a little bit clunky and can be improved."
"Can be improved to cater to complex developments."
"It would be beneficial to have a feature that allows users to split the opportunity into separate logs for each product."
"In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."
"We'd like more features and less to no coding."
"There is room for improvement with the amount of code required to implement the expense classification app."
"In an upcoming release, I would like to see custom APIs, better integration with other solutions, and more connectors available."
"Creating service catalog forms could be made easier."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"I have a problem with the way the solution's price is calculated."
"I would like to see a mobile version of ServiceNow."
"The pricing of the solution could be better. It's a bit high."
"Transparency in the pricing model needs to be improved."
"Very expensive."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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