We performed a comparison between IBM Maximo and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."The most valuable feature is the ability to correct maintenance."
"Provides great flexibility."
"We were able to scale perfectly."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The ability to configure and integrate it with other solutions for ERP."
"Preventive maintenance management."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"The Workflow feature is the most valuable."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The workflow capability for easy setup is powerful."
"We have found change management and CMDB to be very useful."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"Maximo is a big system, so the initial setup is complex."
"There are always ways to improve and make things better."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"The interface is not very easy or user-friendly and is in need of improvement."
"Coding can be complex when customization is required."
"There is room for improvement in price."
"It's too complicated and there are too many options."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"Licensing costs are very high."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"The interface requires an upgrade."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM Maximo is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Maximo is most compared with JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and Microsoft Dynamics CRM.
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