We compared MSP360 Backup and NinjaOne across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: MSP360 Backup offers a convenient way to track successful backups and detect any missing ones, eliminating the need for manual verification. NinjaOne is highly regarded for its effective monitoring and management features, remote device management, and streamlined software deployments.
Room for Improvement: The users say MSP360 Backup could benefit from improved integration, an expanded knowledge base, and faster restore time. NinjaOne could benefit from improved remote connectivity, enhanced reporting, and a more user-friendly ticketing system.
Service and Support: Customers have reported that MSP360 Backup has good technical support, but some say the level of detail required for the backup process is challenging. NinjaOne generally earned positive feedback for its customer service. Customers expressed satisfaction with issue resolution and comprehensive documentation. However, some reported slow responses from technical support.
Ease of Deployment: Some reviewers have said that the setup process for MSP360 Backup is easy, while others found it complex. NinjaOne's setup is generally uncomplicated. It may take a few minutes or a full day, depending on the situation.
Pricing: MSP360 Backup is considered reasonably priced and cheaper than competing solutions, but there are additional costs for storage space. NinjaOne offers negotiable pricing based on the number of devices, with discounted costs as the scale increases. However, some users perceive NinjaOne as costlier than alternatives.
ROI: Users provided no feedback on the ROI of MSP360 Backup. NinjaOne delivers a return over time by improving productivity.
Comparison Results: MSP360 Backup has a user-friendly interface, supports consumer cloud drives, and offers good technical support, but some users have faulted the solution for its lack of integration and long restore times. NinjaOne is praised for its ease of setup and valuable monitoring and management features. However, users say NinjaOne could do a better job optimizing internet connections and managing mobile devices.
"The solution is easy to access and handles things efficiently."
"The initial setup is very easy. It's not overly complex."
"Provides connectivity to a lot of different cloud storage solutions."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"The most valuable feature of MSP360 Backup is its reliability."
"Client-side encryption minimizes worries about data being captured on the back-end."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"It just works as advertised and serves the purpose for which we got it."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The most important aspect of this tool is the security it provides our company."
"The installation is easy, it only took two minutes."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The product could be more user-friendly."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The restore time could improve. When we had an issue the restore time was lengthy."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"The solution could improve by optimizing the internet connection being used."
"The ticketing system in NinjaOne is not the best."
"NinjaOne's dashboard could be easier to use."
"The graphical user interface could be improved."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I would like to see more scripts for PowerShell commands."
"Lacks sufficient integrations with other PSAs."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
MSP360 Backup is ranked 2nd in MSP Backup with 15 reviews while NinjaOne is ranked 4th in MSP Backup with 15 reviews. MSP360 Backup is rated 8.0, while NinjaOne is rated 8.0. The top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". MSP360 Backup is most compared with Veeam Backup & Replication, N-able Cove Data Protection, Acronis Cyber Protect, Comet Backup and Veeam Backup for Microsoft 365, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager and LogMeIn Central. See our MSP360 Backup vs. NinjaOne report.
See our list of best MSP Backup vendors.
We monitor all MSP Backup reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
