We performed a comparison between Nagios XI and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Nagios XI is stable."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"Nagios XI helped me to draw the network and check for system failures."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"This is a very good solution and it is simple to use, for any company."
"Nagios XI helps us monitor the bandwidth of the internet connection, HTTP, DNS, active directory services, and exchange data availability. We have multiple servers to monitor databases, availability of servers, and ping."
"It is easy to use and simple to learn."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The solution is very capable and user friendly."
"You can improve integrations of the operation with the solution."
"I am impressed with the tool's ability to track information in an easy way."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"ServiceNow IT Operations Management is a stable product."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The reporting structure could be more streamlined."
"Open-source software is usually not user-friendly."
"We often need to develop custom plugins to get Nagios to work the way we want it to work because the features we need are not always available in Nagios."
"The product's stability could be even better."
"The Configuration Wizard needs improvement, because not all vendors are present."
"There's room for improvement in the visibility, and in the ability to extract information. Stuff like this should be more simple."
"The product does not have SAP monitoring."
"The installation and monitoring need improvement."
"It should have better integrations with other solutions."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Service mapping is pretty limited."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The initial setup phase was hard and could be made easier."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Nagios XI is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios XI vs. ServiceNow IT Operations Management report.
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