We performed a comparison between NetSuite CRM+ and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"It is a very stable solution."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"The user interface is pretty simple."
"Salesforce helps up keep track of candidates."
"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product needs to improve the warehouse management feature."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"I would like to see licensing fees reduced in the next release."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"The reporting formats could be better."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
NetSuite CRM+ is ranked 38th in CRM with 4 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 99 reviews. NetSuite CRM+ is rated 7.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our NetSuite CRM+ vs. Salesforce Sales Cloud report.
See our list of best CRM vendors and best Opportunity Management vendors.
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