We compared Oracle Fusion Service and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Customers say Fusion Service is expensive. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The analytics features in Oracle CX Sales are good."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"It is stable and scalable, and their support has been very responsive."
"Stability depends on the implementation, but overall, it's quite high."
"The lead and opportunity management features are valuable."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The solution integrates well."
"Stable and scalable with good technical support."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Everything is managed by Oracle, so they have security in place."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The most valuable feature of the solution is that customers can easily understand it."
"The service management features are valuable."
"They've been lacking in creating customization from scratch and in sales."
"You can get disconnected if you do not have a strong, reliable internet connection."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"The interface of Oracle CX Sales could be more user-friendly."
"The UI experience needs refinement to enhance user-friendliness."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The product must provide modules for operations management."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Oracle Service Cloud could improve the integration for older platforms."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The product's option to upload payroll data doesn't work seamlessly."
Oracle CX Sales is ranked 14th in CRM with 14 reviews while Oracle Fusion Service is ranked 8th in CRM with 30 reviews. Oracle CX Sales is rated 7.6, while Oracle Fusion Service is rated 8.6. The top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, SAP CRM and NetSuite CRM+, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM and Sales Creatio. See our Oracle CX Sales vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.