We performed a comparison between ServiceNow IT Operations Management and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the tool's discovery feature."
"I like the solution due to the fact that it's scalable."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"A product that is well-tested and trusted in demanding situations."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"I found a lot of valuable features in SolarWinds NPM, such as the customized application monitoring that allows you to customize any monitoring and script customization, and you also have the option to deploy and upgrade SolarWinds NPM online, which is very useful for my organization."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The setup and deployment could be simplified, and the pricing could improve."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pricing is high."
"The product needs to add a workflow insight tool."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The price of the solution can be improved."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"I would like to see integration with antivirus or other security endpoint solutions."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
More ServiceNow IT Operations Management Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our ServiceNow IT Operations Management vs. SolarWinds NPM report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.