We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations for Applications based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very capable and user friendly."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It's easy to set up."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The way this solution has helped us is that it improved our communication."
"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."
"The features I find most valuable is the querying and alerting capabilities."
"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."
"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."
"The most valuable aspects of the solution are its ease of use and its ease of implementation."
"People are very pleased with the implementation."
"No issues with stability."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The setup and deployment could be simplified, and the pricing could improve."
"The initial setup phase was hard and could be made easier."
"Lacks the ability to do its own monitoring."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The initial setup should be easier and more seamless."
"The main problem I have is that the license cost is very high."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."
"The implementation is a long process that should be improved."
"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."
"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
"The documentation and integration with Kubernetes could be improved."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while VMware Aria Operations for Applications is ranked 36th in IT Infrastructure Monitoring with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations for Applications is rated 7.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations for Applications writes "Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Operations for Applications is most compared with Grafana, Dynatrace, Zabbix, Datadog and Prometheus. See our ServiceNow IT Operations Management vs. VMware Aria Operations for Applications report.
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