Microsoft Exchange Online Protection (EOP) Reviews

We use Microsoft Exchange Online Protection to secure our users' accounts. For example, we implement MFA on our users' emails to ensure their mailboxes or accounts are secured. Aside from providing the username and password, the solution provides a code or additional security to ensure their accounts are properly secured. We also used a phishing tool.

I want a seamless way of archiving users' emails on Exchange. When a user's emails are archived on the system, we find out their mailbox is large the moment we need to copy those files back. Another issue is with OneDrive, in that if a user has files stored on OneDrive when they exit, the license is removed. As a result, transferring those files to another user is a problem. It should be possible for there to be a central location where each of those files is stored. That way, even after a user leaves and the license is removed, we don't lose access to that information after 90 days.

The solution should protect mailboxes. Most of our users have emails on their mobile, so if a staff member exits from the corporation, we need something that mimics email on the mobile. Some tools delete all of a user's emails and passwords the moment they leave that environment or their employer, but I don't think Microsoft has any such tools. It's important because passwords and sensitive information could pass into the wrong people's hands.

I've used the solution for the last two or three years now.

The solution is very stable.

The solution is very scalable. There are between 350 to 400 users using the solution. There are plans to increase the usage.

We used to use Google Mail before migrating to Exchange.

It is straightforward to deploy the solution. It takes three hours or so to deploy it. We have five people managing the solution.

We pay licensing fees yearly.

Earlier, we had Microsoft Exchange on-prem and then moved to 365.

I recommend the solution to other users because it is easy to start a business. I rate it a five out of ten.

Microsoft Exchange Online Protection protects remote and on-site users against email-based threats. 

Microsoft Exchange Online Protection guards against threats regardless of whether our users are in the office. If you receive an email with a malicious link, the solution will warn you against opening it. 

The solution uses artificial intelligence and machine learning, so you don't need train it to detect something. The detection and response times are short. It's an excellent product.

Microsoft should publicize the solution more because it isn't well known. I appreciate the solution because it does a lot of things that I used to do manually. I didn't realize something like this existed. I went to Symantec, Trend Micro, and other providers, but Microsoft had the only solution to my problems. 

I would like to get reports about vulnerable connections from our clients with information about domains, public IPs, etc. That would be highly useful.

I have used Microsoft Exchange Online Protection for two years.

I rate Microsoft Exchange Online Protection nine out of 10 for stability.

I rate Microsoft Exchange Online Protection 10 out of 10 for scalability.

I rate Microsoft support eight out of 10.

Positive

Microsoft Exchange Online Protection is easy to set up.

We have seen a return on our investment. 

The solution is fairly priced.

I rate Microsoft Exchange Online Protection nine out of 10. 

I manage all the users and special accounts with the tool. 

You can use the product to create special accounts. 

We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability. 

I have been working with the solution for more than ten years. 

I would rate the product's stability an eight out of ten. 

My experience with the tech support team is good. 

The product's setup is easy and quick. 

We relied on a third-party to complete the deployment. 

I would rate the solution a nine out of ten. 

My company uses Microsoft Exchange Online Protection for additional security, spam filtering, and DNS spoofing.

The most valuable features of the solution are the security and compliance it offers to users.

The solution lacks to elaborate on its spam policies. For improvement, spam policies need to be more elaborate.

I have been using Microsoft Exchange Online Protection for seven years. I use the solution's latest version. I am a customer of the solution.

Stability-wise, I rate the solution a seven and a half out of ten.

The product's availability is somewhat limited. Scalability-wise, I rate the solution a seven out of ten.

I contacted the solution's technical support in the past, and they quickly responded. I rate the technical support a nine out of ten.

Positive

The initial setup of Microsoft Exchange Online Protection was easy.

The solution is deployed on the cloud.

The pricing for the solution depends on what you are trying to achieve with the use of the product, but I know that it is not a cheaply priced product. Yearly payments have to be made towards the licensing fees of the solution.

Microsoft Exchange Online Protection is a good product.

I rate the overall product a seven out of ten.

Microsoft EOP's most valuable feature is a shared mailbox. 

The solution needs to improve its backup. 

I rate the tool's stability a ten out of ten. 

Microsoft EOP is scalable. 

The tool's deployment is straightforward. You need to get a license to use the product. 

I rate Microsoft EOP a ten out of ten. 

We use our company's Microsoft Exchange Online Protection as a spam filter, virus protection, and malware protection.

I find the solution's filtering and malware protection features to be the most valuable ones.

Other users wish to see the encryption feature added to the solution in the future.

I have been using Microsoft Exchange Online Protection for three or four years. My company has used it for a longer time. Also, I don't remember the version of the solution I am using. My company is an end customer of the solution.

The solution's stability is very, very good. I didn't face any problems in the last year.

Between 50 and 100 users are using the solution in my company. At the moment, we have three administrators for the solution. Normally, I am the one working on the solution. I am not sure whether I am going to increase the solution's usage in the future. At the moment, we are still going strong with Microsoft Exchange Online Protection.

I haven't contacted technical support. It has been a really long time since I contacted Microsoft technical support. So, it has been more than thirteen or fourteen years. I have no idea how it is today. A long time ago, it was very good.

It was deployed long before I got over the task in my company, so I wasn't a part of the deployment process.

My boss told me that he checked an alternative for Microsoft Exchange Online Protection, maybe because of the cost, which I am not sure. I don't know how much we pay for this. My boss looks after the payment part. So, Mimecast was the other solution he was considering as an alternative. Mimecast could be much more expensive or much cheaper, but I have no idea. So my boss asked me to check out Mimecast and see if there's any difference. In my opinion, there is no big difference between Microsoft Exchange Online Protection and Mimecast. They both are reliable and work quite well. As we are now running with Microsoft Exchange Online Protection for years, I don't see the need to switch over to Mimecast.

I am satisfied with the overall product. It wasn't easy or intuitive enough for me to start using it. So, the reason was that the solution changed. I started to work with it shortly after it changed from the servers and changed to another part of Azure network. It was not quite easy, but it was okay for me since I'm used to such problems and switching over to other problems.

Our team was responsible for everything in our company, but since I started using Microsoft Exchange Online Protection, it's much easier for me as an administrator.

Overall, I rate the product an eight out of ten.

The solution is for general protection, specifically for email scanning to protect against threats.

The value of the solution is the fact that it's completely already integrated into the Office 365 environment so you don't have to go do different things to manage and be able to control, configure, and integrate security as part of the overall Mailpack. 

For some customers, they don't feel comfortable having all their eggs in the Microsoft basket. Some prefer to have another scanner to do the scanning for protection.

The scanning is quite effective.

It's integrated right into Office 365.

The solution is stable.

It is scalable.

The biggest issue that I experience is that Microsoft keeps moving things around, and it's very inconsistent as to where you find the information when you're trying to work on different pieces. The fact that they keep changing it, keep changing the portals and moving things around, gets to be very frustrating when you're trying to get something configured for customers.

Technical support needs improvement.

The solution is a bit pricey. 

I've used the solution for quite a while at this point. 

We've had no issues with stability.

We've had no problem with scalability.

We deal with support all of the time. Technical support could be better.

Negative

The implementation is somewhere in the middle of easy and difficult. You do need to know what you're doing, and you're not always sure of both the level of the spam policies and the protection you're putting on, for example, what it's actually gonna do to mail. It takes experience. Somebody new is not generally going to figure it out quickly.

The level of maintenance depends on the size of the organization. That said, it doesn't take a lot of care and feeding once it's set up properly.

The pricing is moderate. I'd rate them five or six out of ten. They are a bit expensive, considering I'm already paying for staff in the portal. 

I spend 99% of my time working with Microsoft products. We do resell Microsoft. We're a small business partner. 

I'd rate the solution seven out of ten. 

Not a lot of our company's clients actually get Microsoft Exchange Online Protection (EOP) implemented in their IT environments.

My company's clients use Microsoft Exchange Online Protection (EOP) for email protection.

The most valuable feature of the solution is that it is a one-stop shop going through Microsoft. You don't have to worry about additional out-of-the-box features since the solution already offers a very good amount of basic protection or security for your emails. Most of our clients are small-sized businesses, so it suits them fine.

Our company faces difficulty with Microsoft Exchange Online Protection (EOP) because it's too big, clunky, and difficult for a small client to implement quickly and easily. Microsoft's competitors work a lot better since their products come out of the box directly, and one needs to turn them on to make them work. Microsoft Exchange Online Protection (EOP) requires a lot of configuration, support, and management. The aforementioned areas can be considered for improvement.

I have been using Microsoft Exchange Online Protection (EOP) for five years. I work at an IT support company that resells, implements, and offers support for Microsoft products.

My company hasn't faced any stability issues with the solution.

My company hasn't had the need to use the solution's scalability, but I believe that it is a scalable product.

My company works with small to medium-sized businesses, where even among the medium-sized ones, we prefer the smaller ones.

In general, my company is happy with Microsoft support, and we haven't needed support specifically for Microsoft Exchange Online Protection (EOP).

I rate the technical support an eight to nine out of ten.

Positive

The initial setup of the solution does not consist much of installing it, but meeting the needs of our company's clients. The setup phase requires quite a bit of planning.

There is no standard amount of time taken when it comes to the deployment of the solution. After our company's clients are prepared to make payments toward the solution, it takes around four hours to deploy the solution.

The solution falls on the higher or more expensive side of the spectrum.

The maintenance of the solution is neither too easy nor too difficult. The maintenance is not so easy because what tends to happen is things get set up, and those decisions don't get revisited regularly. There needs to be some process where the settings, decisions, and configurations get reviewed to determine whether they still meet the company's clients' needs regularly.

The solution can be more beneficial for medium and large-sized businesses compared to the smaller ones.

I rate the overall solution a six out of ten.